Working at TD Bank in Wilmington, Delaware: A Comprehensive Overview
TD Bank, one of the world’s leading global financial institutions, is seeking a dedicated and customer-focused individual for the role of a Banking Associate at their Wilmington, Delaware branch. This part-time position, requiring 20 hours a week, offers a competitive hourly rate ranging from $22.00 to $27.75 USD. TD Bank prides itself on its commitment to providing fair and equitable compensation opportunities for all its colleagues, with the offered base pay being based on the candidate’s skills, experience, job-related knowledge, and geographical location. All potential candidates are encouraged to engage in open dialogue with recruiters about compensation details for this role.
Key Responsibilities of a Banking Associate
The Banking Associate plays an integral role in delivering TD’s brand promise at a branch level. They are responsible for accurately completing everyday banking transactions and providing advice and educational support on various banking services, products, and tools to help customers achieve their financial goals. This role involves a broad range of tasks, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
The Banking Associate is also tasked with building trust with customers through educational content and tools, providing consultative support, and advocating with proactive insights and recommendations. They are expected to accurately complete everyday banking transactions and uncover customer financial needs, providing education on products, services, and tools or referring to the appropriate expert when necessary.
Qualifications and Skills
Applicants for the Banking Associate position should have a high school diploma or GED and at least one year of experience working with customers in any capacity. Preference will be given to those with demonstrated customer service skills and teller experience. Applicants should also possess strong organizational skills, excellent communication abilities, effective problem-solving skills, and proficiency in Microsoft Office. A Notary License is also preferred.
Physical Requirements and Working Conditions
The role of a Banking Associate involves performing multiple tasks and operating standard office equipment. It requires frequent sitting, standing, walking, and occasional lifting or carrying of items under 25 lbs. Applicants should be prepared to perform sedentary work and respond quickly to sounds. Additionally, applicants should have the ability to concentrate for long periods of time and apply common sense to deal with problems involving standardized situations.
Training and Onboarding
TD Bank offers comprehensive training and onboarding sessions to ensure that all new hires are set up for success in their roles. This includes teller training and part 1 of platform training upon hire.
About TD Bank
TD Bank is the fifth largest bank in North America by branches/stores and serves over 27 million households and businesses in Canada, the United States, and around the world. With a team of more than 95,000 colleagues, TD Bank is dedicated to enriching the lives of its customers, communities, and colleagues and is committed to being a leader in customer experience. Whether you have years of banking experience or are just starting your career in financial services, TD Bank can help you realize your potential.
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