Banking Associate – Part-time 20 Hours (Clarendon Wilson)
The role of a Banking Associate is a critical one in any financial institution, and TD Bank is no exception. With a strong commitment to providing fair and equitable compensation opportunities to all colleagues, the bank has designed its compensation policies and practices to allow colleagues to progress through the salary range as they grow in their role. This role, located in Arlington, Virginia, United States of America, offers a pay scale of $23.75 – $31.00 USD dependent on the candidate’s skills, experience, job-related knowledge, and other specific business and organizational needs.source.
Role and Responsibilities
The Banking Associate plays a key role in delivering TD’s Brand promise at a store location. They are accountable for accurately completing everyday banking transactions and providing advice to customers. The role requires performing a wide range of tasks across multiple areas within a Store location like processing customer transactions, opening new accounts, and educating customers on all banking products and services.
Moreover, the Banking Associate is responsible for delivering end-to-end advice customers expect. This includes building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations. They utilize TD’s systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer.
Education and Experience
For this role, a high school diploma or GED is required, along with a minimum of 1 year of experience working with customers. This experience can be demonstrated through any of the following: volunteering, education, or military experience. Strong organizational skills, excellent communication skills, and demonstrated problem-solving skills are vital for this role. Proficiency in Microsoft Office is necessary, and a notary license is preferred.
Customer Accountabilities
As a Banking Associate, it’s crucial to consistently provide legendary customer service while transacting, promoting, educating, and referring TD Products to new and existing customers. The Associate manages wait times to meet with a Banker by scheduling, rescheduling, or canceling client meetings and understands and supports the Bank’s customer service strategy. They also drive referrals to Store colleagues and partners to support the broader more complex financial needs of customers.
Physical Requirements
The job involves domestic travel occasionally and continuous performing of multiple tasks. The employee will be required to operate standard office equipment continuously and respond quickly to sounds. Activities like sitting, standing, and walking are frequent, while lifting or carrying items under 25 lbs. is occasional.
Who We Are
TD is one of the world’s leading global financial institutions and the fifth-largest bank in North America by branches/stores. With a commitment to being a leader in customer experience, TD is innovating to enhance the customer experience and build capabilities to shape the future of banking.
Our Total Rewards Package
TD’s Total Rewards package reflects the investments made in colleagues to help them and their families achieve their financial, physical, and mental well-being goals. It includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Additional Information
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
In conclusion, a Banking Associate at TD Bank is a challenging and rewarding role that requires a blend of customer service skills, financial knowledge, and the ability to work in a fast-paced environment.
