TD Bank’s Commitment to Fair and Equitable Compensation
TD Bank, one of the world’s leading financial institutions, has an unwavering commitment to providing fair and equitable compensation opportunities to all its colleagues. This principle is reflected in its comprehensive compensation policies and practices, designed to allow colleagues to progress through the salary range over time as they advance in their roles. The base pay offered may vary based on a candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Candidates are encouraged to engage in open dialogue with recruiters regarding compensation-related questions. They can provide specific details for the role under consideration.
A Day in the Life of a Banking Associate at TD Bank
At TD Bank, the Banking Associate plays a crucial role in delivering the brand’s promise at store locations. These professionals are accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.
Their daily responsibilities include processing customer transactions, opening new accounts, and educating customers about banking products and services. They build trust with customers through educational content and tools, provide consultative support, and advocate for customers by offering proactive insights and recommendations.
Education & Experience Required for the Role
Aspiring candidates for the Banking Associate role should have a high school diploma or GED, with at least one year of customer service experience. This experience can be demonstrated through various avenues, including volunteering, education, or military service. Other desirable skills include excellent communication, effective problem-solving, and strong organization skills to handle multiple tasks in a fast-paced environment. Proficiency in Microsoft Office and a Notary License are also preferred.
Customer Accountabilities of a Banking Associate
Banking Associates at TD Bank are expected to consistently provide legendary customer service while transacting, promoting, educating, and referring TD Products to new and existing customers. They are the first point of contact for customer inquiries, and they orchestrate customer walk-in traffic. They also manage wait times for meetings with a Banker by scheduling, rescheduling, or canceling client meetings. These professionals understand and support the Bank’s customer service strategy and consider the impact of their decisions on the well-being of TD, its customers, and stakeholders.
Physical Requirements of the Role
The role involves performing multiple tasks and operating standard office equipment regularly. It requires the ability to sit, stand, and walk frequently and move safely in confined spaces occasionally. Banking Associates also need to perform sedentary work frequently and respond quickly to sounds. The ability to concentrate for long periods of time, apply common sense to deal with problems involving standardized situations, and perform mathematical operations is necessary.
Who We Are at TD Bank
TD Bank is the fifth largest bank in North America by branches/stores, committed to delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those they serve, and the economies they support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
For more information about the role and TD Bank, click Here.
