Job Opportunity: Banking Associate in Jacksonville, Florida
TD, one of North America’s leading financial institutions, is currently seeking a dedicated and skilled Banking Associate to join their team in Jacksonville, Florida, United States of America. This position provides a unique opportunity to work within Personal & Commercial Banking and play a pivotal role in delivering TD’s brand promise at a store location. As a Banking Associate, you will be tasked with accurately completing everyday banking transactions, advising customers on services, products, and tools, and providing support to help customers achieve their financial goals. For more information about this opportunity, click here.
Compensation and Working Hours
The position offers a competitive pay rate between $22.00 – $27.75 USD. The working hours for this role are 30 hours per week. TD is committed to providing equal compensation opportunities to all colleagues, and their compensation policies are designed to allow individuals to progress through the salary range over time as they develop in their role. The base pay offered may vary based on the candidate’s skills, experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Job Description and Responsibilities
The Banking Associate is responsible for a wide range of tasks across multiple areas within a store location. This includes processing customer transactions, opening new accounts, and educating customers on all banking products and services. The role requires the associate to build trust with educational content & tools, provide consultative support, and advocate with proactive insights & recommendations. The associate will also be responsible for accurately completing everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating them on products, services, and tools.
Education and Experience
The ideal candidate for this role should have a high school diploma or GED. It is also preferred for the candidate to have one year of customer service experience, which can be demonstrated through volunteering, education, or military experience. Teller experience is also preferred. The candidate should be able to work during operating hours, including evenings, weekends, and holidays as scheduled. The candidate should also have strong organizational skills, excellent communication skills, effective problem-solving skills, and the ability to work independently and within deadlines.
Customer Accountabilities
The Banking Associate is expected to provide legendary customer service while transacting, promoting, educating, and referring TD Products to new and existing customers. The associate should be able to establish and nurture customer relationships by consistently displaying product knowledge, actively listening to customer needs, and engaging in additional conversations to identify any additional needs and offer a solution or partner referral.
Shareholder Accountabilities
The Banking Associate is accountable for processing cash/deposit/withdrawal transactions and other account servicing requests accurately. They should also ensure compliance with all regulations, policies, and procedures, adhering to required controls, critical dates, and accurate documents.
Employee/Team Accountabilities
The Banking Associate should contribute to a positive work environment by aligning to TD Model, Brand, and Culture by participating fully as a team member. They should actively seek opportunities to improve the delivery of work with high attention to quality standards and positively embrace change.
Physical Requirements
This role requires frequent sitting, standing, walking, and performing multiple tasks. The associate may also be required to carry items under 25 lbs. occasionally. Domestic travel is also occasionally required for this role.
About TD
TD is one of the world’s leading global financial institutions and the fifth-largest bank in North America by branches/stores. They are deeply committed to being a leader in customer experience, and they believe that all colleagues, no matter where they work, are customer-facing. TD is guided by their vision to be the Better Bank and their purpose to enrich the lives of their customers, communities, and colleagues.
Our Total Rewards Package
TD’s Total Rewards package reflects the investments they make in their colleagues to help them and their families achieve their financial, physical, and mental well-being goals. The package includes base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Additional Information
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
