Introduction
TD Bank, one of the world’s leading global financial institutions, offers an exciting career opportunity for a Banking Associate based in Brighton, Massachusetts. The role promises fair and equitable compensation opportunities with a pay range of $23.75 – $31.00 USD for 30 hours per week. The actual base pay offered may vary based on the candidate’s skills, experiences, job-related knowledge, and geographic location. TD Bank encourages candidates to ask compensation-related questions and engage in open dialogue with the recruiter. Learn more about this opportunity Here.
Job Description and Main Responsibilities
The Banking Associate at TD Bank plays a pivotal role in the delivery of TD’s brand promise at a store location. This professional is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals. The role requires performing a wide range of tasks, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. The Banking Associate is also responsible for delivering end-to-end advice customers expect and utilizing TD’s systems and tools to engage with customers to acquire and deepen relationships.
Education and Experience Requirements
TD Bank seeks candidates with a high school diploma or GED and at least one year of customer service experience, which may be demonstrated through volunteering, education, or military experience. Teller experience is preferred, and the selected candidate will be required to complete Teller training and part 1 of platform training upon hire. Other desirable skills include strong organizational ability, excellent communication, effective problem-solving skills, and proficiency in Microsoft Office. A Notary License is also preferred.
Customer and Shareholder Accountabilities
The Banking Associate at TD Bank is expected to provide legendary customer service while transacting, promoting, educating, and referring TD Products to new and existing customers. The role involves establishing and nurturing customer relationships, managing wait times, engaging in lobby leadership, and understanding and supporting the Bank’s customer service strategy. The associate is also responsible for ensuring compliance while completing operational activities according to company guidelines and regulations, such as the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer.
Employee and Team Accountabilities
The Banking Associate is expected to contribute to a positive work environment by aligning with TD Model, Brand, and Culture, participating fully as a team member, and actively seeking opportunities to improve the delivery of work with high attention to quality standards. The associate is also expected to actively take ownership of their career and aspirations, seeking out diverse feedback to continuously develop and enhance their skills. They may also train and act as a mentor to newer colleagues.
Physical Requirements
The role requires the associate to perform sedentary work frequently and handle multiple tasks continuously. The associate may need to travel domestically on occasion and should be capable of lifting or carrying items under 25 lbs. occasionally. The ability to concentrate for long periods of time, apply common sense to deal with problems involving standardized situations, and perform basic mathematical operations is essential.
Conclusion
TD Bank is deeply committed to providing the support colleagues need to thrive both at work and at home. They are dedicated to being a leader in customer experiences and are continuously innovating to enhance the customer experience and build capabilities to shape the future of banking. If you’re interested in a specific career path or are looking to build certain skills, TD Bank can help you realize your potential. Learn more about this opportunity Here.
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.
