About the Job: Banking Associate in Amherst, New Hampshire
TD Bank, one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores, is seeking a dedicated professional for the role of a Banking Associate at its store location in Amherst, New Hampshire, United States of America. The role involves a 40 hours work week with a pay range of $22.00 – $27.75 USD. The actual base pay may vary based on the candidate’s skills, experience, job-related knowledge, geographic location, and specific business and organizational needs.
The bank is committed to providing fair and equitable compensation opportunities to all and encourages candidates to inquire about compensation related queries during the recruitment process. TD aims to provide growth opportunities and skill development to all colleagues. This is deeply ingrained in their compensation policies and practices which are designed to allow colleagues to progress through the salary range as they progress in their role.
Job Description and Responsibilities
The Banking Associate plays a key role in delivering TD’s Brand promise at a store location. The role involves accurately completing everyday banking transactions, providing advice and educational support on services, products, and tools to help customers achieve their financial goals. The associate is also responsible for opening new accounts, educating customers on all banking products and services, building trust, providing consultative support, and advocating with proactive insights and recommendations.
The associate is expected to use TD’s systems and tools to engage with customers, understand their financial needs, and identify opportunities to promote and educate on products, services and refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. They are also responsible for accurately completing everyday banking transactions either on the teller line or on the platform.
Education & Experience
The ideal candidate should hold a high school diploma or GED and have at least 1 year of experience working with customers in any capacity. This could include volunteering, education, or military experience. The candidate should also have strong organization skills, excellent communication skills, sound judgment in decision making and problem-solving, and proficiency in Microsoft Office. A Notary License is preferred.
Customer, Shareholder, and Employee Accountabilities
The Banking Associate consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers. The associate is responsible for establishing and nurturing customer relationships, managing wait times to meet with a Banker, understanding and supporting the Bank’s customer service strategy, and complying with all regulations, policies, and procedures.
From the shareholder’s perspective, the associate ensures compliance with company guidelines and regulations such as the Bank Secrecy Act and the Patriot Act to minimize risk and protect the customer. They are also responsible for accurately processing cash/deposit/withdrawal transactions and other account servicing requests.
As a team member, the associate contributes to a positive work environment, collaborates with team members, actively seeks opportunities to improve delivery of work, and participates in TD’s Shared Commitments. They also help in training and mentoring newer colleagues.
Physical Requirements
The job involves frequent sedentary work, performing multiple tasks, operating standard office equipment, and responding quickly to sounds. It also involves occasional domestic travel, moving safely in confined spaces, lifting/carrying items, squatting, bending, kneeling, crawling, climbing, reaching overhead and forward, pushing, pulling, twisting, and concentrating for long periods of time.
TD Bank is deeply committed to being a leader in customer experience and is continuously innovating to enhance the customer experience and build capabilities to shape the future of banking. They offer a complete Total Rewards package that reflects the investments they make in their colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
If you’re interested in the Banking Associate role, TD Bank will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Accommodation is available for applicants with disabilities during the application process. For more information, please click Here.
