Introduction
TD Bank, one of the world’s leading global financial institutions, is offering an exciting opportunity for a Banking Associate position at its Hendersonville, North Carolina location. Recognized as the fifth largest bank in North America, TD is committed to delivering legendary customer experiences to over 27 million households and businesses globally. In this article, we will delve into the details of the position, key responsibilities, qualifications, and the benefits that TD offers to its employees.
Job Description & Responsibilities
The Banking Associate plays an integral role in delivering TD’s brand promise at a store location. This role involves processing customer transactions, opening new accounts, and providing advice on banking products and services. The associate is expected to guide customers to help them achieve their financial goals.
In terms of depth and scope, the Banking Associate is expected to perform a wide range of duties within the store location. These tasks include delivering end-to-end advice that customers expect, utilizing TD’s systems and tools to engage with Customers, understanding customer financial needs, and accurately completing everyday banking transactions. The associate also connects with customers, provides financial advice, and deepens relationships through lead management activities.
Qualifications & Experience
TD prefers candidates with a high school diploma or GED and at least one year of customer service experience. This experience could come from various fields, including volunteering, education, or military service. The ideal candidate will have strong organizational skills, excellent communication abilities, and demonstrated problem-solving skills. Proficiency in Microsoft Office is also required.
Moreover, the candidate should have the ability to work during operating hours, which may include evenings, weekends, and holidays. Teller experience is preferred, and the successful candidate will be required to complete Teller training and part 1 of platform training upon hire. The ability to work independently and within deadlines is crucial, as well as sound judgment in decision-making and problem-solving.
Employee & Customer Accountabilities
The Banking Associate is expected to consistently provide legendary customer service while promoting, educating, and referring TD Products to new and existing customers. The associate must also establish and nurture customer relationships, manage wait times to meet with a Banker, and understand and support the Bank’s customer service strategy.
From an employee perspective, the Banking Associate is expected to contribute to a positive work environment, be an active participant in personal performance and development activities, collaborate with team members, and actively seek opportunities to improve work delivery. The associate should also be ready to mentor newer colleagues and participate in TD’s Shared Commitments.
Physical Requirements
The role requires the associate to perform sedentary work frequently, operate standard office equipment continuously, respond quickly to sounds, and sit and stand frequently. The associate may occasionally need to lift or carry items under and over 25 lbs. Concentration for long periods of time is a continuous requirement for this role, as well as adding, subtracting, multiplying and dividing.
TD’s Total Rewards Package
At TD, the Total Rewards package reflects the investments made in colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Conclusion
TD is committed to being a leader in customer experience and innovating to enhance the customer experience. If you are interested in a career in financial services and want to be part of an institution that supports your goals, this Banking Associate position could be a great fit for you. To find out more about this opportunity, click Here.
