A Comprehensive Overview of TD Banking Associate Role in Woburn, Massachusetts
TD, a globally recognized financial institution, is currently offering an opportunity for a banking associate role in Woburn, Massachusetts. This position, which demands a commitment of 30 hours per week, is part of TD’s personal and commercial banking line of business. This article offers an in-depth look at what this role entails, the qualifications required, and the benefits that come with it.
The Role of a TD Banking Associate
A banking associate at TD plays a crucial role in delivering the brand’s promise at the store location. The associate is responsible for accurately completing everyday banking transactions, providing advice, and offering educational support on services, products, and tools to help customers achieve their financial objectives.
The role requires performing a wide range of tasks across multiple areas within a store location. This includes processing customer transactions, opening new accounts, and educating customers on all banking products and services. The banking associate not only provides end-to-end advice customers expect but also utilizes TD’s systems and tools to engage with customers to deepen relationships. The associate also understands customer financial needs to identify opportunities to promote and educate on products and services or refer them to the appropriate team member or internal bank partner.
Qualifications and Skills Required
A high school diploma or GED is a prerequisite for this role. Applicants with at least a year of experience working with customers in any capacity will have an advantage. Tellers are preferred, and all hired candidates will be required to complete teller training and part 1 of platform training upon hire. Proficiency in Microsoft Office is a must, and a notary license is preferred.
In addition to these qualifications, applicants must demonstrate effective problem-solving skills, the ability to work independently and within deadlines, excellent communication skills, and sound judgment in decision making and problem-solving. Strong organizational skills to handle multiple tasks in a fast-paced environment are also essential.
Physical Requirements
The role demands a combination of sedentary work, multi-tasking, and operating standard office equipment on a continuous basis. The associate must also be capable of responding quickly to sounds, sitting and standing frequently, and walking and moving safely in confined spaces occasionally. The role does not require international travel, but occasional domestic travel may be necessary.
Compensation and Growth Opportunities
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The base pay for this role ranges between $22.00 and $27.75 USD. The actual offer may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. TD also offers growth opportunities and skill development as defining features of the colleague experience.
Customer, Shareholder, and Employee/Team Accountabilities
A banking associate at TD is accountable to customers, shareholders, and team members. The role involves delivering legendary customer service, establishing and nurturing customer relationships, managing wait times, and supporting the bank’s customer service strategy.
From a shareholder perspective, the associate must ensure compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
In terms of team accountabilities, the associate is expected to contribute to a positive work environment, act as a brand champion both internally and externally, and actively seek opportunities to improve the delivery of work with high attention to quality standards.
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