A Comprehensive Guide to the Banking Associate Role at TD in Newberry, South Carolina
The financial industry is vast and varied, offering a multitude of career paths for individuals with diverse skills and experiences. One such path is the role of a Banking Associate, a critical position that helps to drive the customer experience and the overall success of the institution. This article will give an in-depth overview of the Banking Associate role at TD in Newberry, South Carolina, including the responsibilities, requirements, and benefits. This information is sourced directly from the job listing on the TD careers page, which can be found here.
The Role of a Banking Associate at TD
A Banking Associate at TD is a professional in banking who plays a key role in delivering TD’s brand promise at a store location. This person is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.
The role involves a wide range of tasks across multiple areas within a store location. This includes processing customer transactions, opening new accounts, educating customers on all banking products and services, and providing advice and guidance to attract and retain customers. The Banking Associate understands customer financial needs and is skilled at identifying opportunities to promote and educate on products and services, ensuring a positive customer experience.
Required Education and Experience
TD requires a high school diploma or GED for this position. Candidates with one year of experience working with customers in any capacity are preferred. This experience can be demonstrated through volunteering, education, military experience, or previous employment. Teller experience is also preferred, and the candidate is required to complete teller training and part one of platform training upon hire.
Key Skills and Abilities
Successful Banking Associates possess strong organizational skills and excellent communication abilities. They must be able to work independently and within deadlines, with sound judgment in decision-making and problem-solving. Proficiency in Microsoft Office is required, and possession of a Notary License is preferred.
Customer Accountabilities
The Banking Associate is responsible for providing legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers. They manage wait times to meet with a banker by scheduling, rescheduling, or canceling client meetings and are the first point of contact for customer inquiries. The Banking Associate is knowledgeable of and complies with TD’s Code of Conduct.
Employee and Team Accountabilities
As part of the TD team, the Banking Associate is expected to contribute to a positive work environment, act as a brand champion, and seek opportunities to improve delivery of work with high attention to quality standards. They are also expected to actively take ownership of their career and seek out diverse feedback to continuously develop and enhance their skills.
The Total Rewards Package
TD’s Total Rewards package reflects the investments the company makes in its colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, and career development opportunities.
TD is committed to providing fair and equitable compensation opportunities to all colleagues, with a pay range of $22.00 – $27.75 USD for the Banking Associate role. The base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
For more information about this role, its requirements, and the application process, visit the job listing here.
