Banking Associate Role: A Path to a Rewarding Career
Are you passionate about delivering excellent customer service in a banking environment? Are you a bilingual speaker, fluent in Spanish or French? If yes, you might be the perfect fit for a Banking Associate position available in Hallandale Beach, Florida. This role offers a fair and equitable compensation opportunity, with an hourly rate of $22.00 – $27.75 USD. TD, the employer, is committed to providing growth opportunities and skill development for all its colleagues, making it an excellent place to build a career.
Your Role as a Banking Associate
As a Banking Associate, you will be a key figure in delivering TD’s brand promise at the store location. Your role will involve accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.
Depth and Scope of Your Role
The role is multi-faceted and will see you performing a wide range of tasks across multiple areas within a store location. You will be involved in processing customer transactions, opening new accounts, and educating customers on all banking products and services. You will also engage with customers to acquire and deepen relationships by providing advice and guidance. You will identify customer financial needs and refer them to the appropriate team member or internal bank partner while ensuring a positive customer experience.
Education and Experience Required
To qualify for this role, you need a high school diploma or GED. A year of experience working with customers in any capacity, such as volunteering, education, or military experience, is preferred. This role requires strong organizational skills, excellent communication skills, effective problem-solving skills, and proficiency in Microsoft Office. A Notary License is preferred but not required.
Your Accountabilities
As a Banking Associate, you are accountable for providing legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers. You will also be responsible for managing wait times to meet with a Banker by scheduling, rescheduling, or canceling client meetings. Furthermore, you are expected to understand and support the Bank’s customer service strategy and consider the impact of decisions on the well-being of TD, its customers, and stakeholders.
Shareholder and Employee/Team Accountabilities
From a shareholder perspective, you are responsible for ensuring compliance when completing operational activities in accordance with company guidelines and regulations, such as the Bank Secrecy Act and the Patriot Act. As a team member, you are expected to contribute to a positive work environment and collaborate with team members to contribute to the success of the team and the organization.
Physical Requirements
The role involves frequent sedentary work, performing multiple tasks, operating standard office equipment, and frequently standing and walking. Occasionally, it may involve lifting or carrying items under or over 25 lbs, bending, squatting, and kneeling.
About TD
TD is one of the world’s leading global financial institutions and the fifth-largest bank in North America by branches/stores. They strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. They are committed to being a leader in client experience, reimagining what banking can be, and are deeply committed to fostering diversity and creating an extraordinary employee experience.
Total Rewards Package
The Total Rewards package at TD includes base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Colleague Development and Training & Onboarding
TD is committed to helping you succeed. They provide regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. You will also receive adequate training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, you can reach out to TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
Interested in this opportunity? Learn more about the role Here.
