Join Our Dynamic Team at Bank of New Hampshire!
Are you a dedicated, customer-focused individual looking for a rewarding professional opportunity? Bank of New Hampshire invites you to join our retail banking team as a Bank Services Representative in our Moultonborough, NH branch. In this role, you’ll provide exceptional customer service, ensure seamless financial transactions, and build lasting relationships with our valued customers. If you’re enthusiastic about delivering top-tier customer service and eager to contribute to a dynamic team, we’d love to meet you!
Key Responsibilities of a Bank Services Representative
As a Bank Services Representative, you will play a critical role in maintaining the smooth operation of our office and establishing strong customer relationships. Your responsibilities will span across three key areas:
1. Office Operations
Your daily tasks will involve processing a wide range of financial transactions accurately, including deposits, withdrawals, loan payments, and check cashing. You’ll handle cash balancing and financial transactions carefully to minimize errors. Additionally, you’ll open and manage retail deposit accounts, ensuring precision in tasks like updating signature cards and address changes. Supporting overall office functions will also be part of your role to guarantee smooth operations every day.
2. Customer Service & Relationship Building
As the face of our bank, you’ll provide top-notch service to both existing and prospective customers, fostering trust, and building lasting professional relationships. You’ll be a knowledgeable resource for customer inquiries regarding our products and services. Maintaining a positive and approachable demeanor while assisting customers at the Bank Services Representative window is imperative.
3. Professional Growth & Compliance
Part of your role involves staying current with bank policies, products, services, and industry regulations to ensure all operations meet legal and regulatory standards. You’ll participate in ongoing training to refine your skills, including understanding federal and state regulations and compliance procedures. Adherence to all relevant banking laws, like the Bank Secrecy Act and FinCEN Regulations, is crucial.
Physical Demands & Work Environment
Expect an active work environment with periods of standing, sitting, and walking. You should be able to lift up to 60 lbs. when necessary. The job is primarily office-based, with direct interaction with customers, providing excellent service at the bank’s service windows.
Qualifications
Ideal candidates should possess a High School Diploma or equivalent. Prior experience in cash handling, sales, customer service, or banking is a plus. You must have experience with computer programs used throughout the workday. Strong communication skills, accuracy, organization, attention to detail, and the ability to work independently and as part of a team are essential. We value a proactive approach to learning and personal development.
Why Choose Bank of New Hampshire?
We offer a competitive compensation and benefits package, which includes an Annual Incentive Compensation (bonus) Plan, a 401(k) with a 50% match on the first 6% of eligible earnings, generous paid time off, and paid time off for community service. We support our employees’ professional growth and career advancement, offering Tuition Reimbursement and various training opportunities. We provide a supportive, team-oriented work environment, and encourage our employees to attend our bank-wide celebrations and meetings. By joining us, you’ll gain valuable experience in the banking industry and enhance your skills.
Ready to join us? If you’re excited about contributing to a team that values professionalism, customer service, and continuous development, apply today. We look forward to meeting you!
For immediate consideration, click “Apply” to submit your resume and fully completed employment application online. The starting rate is based upon experience.
Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination. If you require assistance to apply for employment with Bank of New Hampshire, please contact Human Resources at 1.800.832.0912.
EEO Employer including Vets and Disability
*No agencies at this time please*
For more information regarding the benefits we offer, please see attached.
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