First Citizens Bank: More Than Just A Job
At First Citizens Bank, we believe in the power of unity. We believe that together, we can become better. This belief extends far beyond the walls of our banking halls as we seek individuals who share in our vision of making a difference in the communities where we live and work, not just people looking for a job. This is especially true for our Sales and Service Representative role, a vital cog in our banking machinery.
The Role of a Sales and Service Representative at First Citizens Bank
As a Sales and Service Representative, your primary responsibility will be processing transactions and handling other customer service requests in the branch. However, your role extends beyond these basic duties. You will act as a bridge between the bank and its customers, helping them to understand the bank’s capabilities, tools, and resources.
Moreover, you will play a supportive role in the sales efforts of the branch team by identifying and referring sales opportunities to the appropriate bank partner. This role requires a blend of excellent communication skills, a customer-centric attitude, sales acumen, adaptability, teamwork, and flexibility.
Skills Required for Success
The ideal candidate for this position will possess a range of skills. These include:
- Communication Skills – Interpersonal: You should be comfortable and confident with initiating and engaging in conversation.
- Customer Service Skills: It is crucial to demonstrate professionalism and empathy in every interaction with customers.
- Sales Skills: The ability to support the team by making client servicing calls, identifying client needs, and referring them to the appropriate branch team members or specialist.
- Adaptability: Given the rapidly evolving nature of banking and technology, the ability to learn and adapt quickly to new information and technology is essential.
- Teamwork: A successful candidate will strive to build strong working relationships with team members and cross-functional relationships.
- Flexibility: As the banking sector is dynamic, the ability to handle multiple demands and readily shift priorities to ensure work is done efficiently is a key requirement.
Responsibilities of the Sales and Service Representative
The Sales and Service Representative is tasked with several responsibilities, which include but are not limited to:
- Engaging customers in conversation to understand their banking needs and preferences.
- Processing transactions accurately and efficiently.
- Providing assistance with account servicing needs.
- Facilitating customer awareness and education of bank services, including digital banking capabilities.
- Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs.
Qualifications for the Role
To qualify for this role, you must have a High School Diploma or GED and at least 6 months of customer service experience. However, we prefer candidates who have financial literacy, knowledge of retail banking products and services, previous sales experience, and previous banking experience.
For hires in California, the base pay for this position ranges between $22.35 – $30.24 per hour. The exact starting pay will be determined based on factors such as skills, experience, location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits at First Citizens Bank
Benefits are a critical part of total rewards and at First Citizens Bank, we are committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found here.
If you are looking for a fulfilling career in banking, you can find more information about the Sales and Service Representative role at First Citizens Bank Here.
