General Information About the Career Area in Deposits Operations
Deposits Operations is a critical sector in the financial services industry, providing essential services in the management and handling of customer deposits. This career area is not only fundamental to banking operations, but also plays a pivotal role in protecting the financial well-being of customers and institutions alike. With locations in Pennsylvania, Florida, and North Carolina, Ally Financial is currently seeking a qualified individual to join their team as a Wire Fraud Analyst (Ref #20950) in their Deposits Operations department. Here is the source link for more information.
About Ally and Your Career
At Ally Financial, employees are truly valued as individuals with unique interests, families, and dreams. The organization prioritizes the health and safety of its team members while promoting work-life balance and diversity. Ally Financial offers generous benefits and fosters a work environment that encourages professional growth and development. In this role, you will have the opportunity to evolve professionally alongside the company.
The Opportunity in Deposits Operations
The Wire Fraud Analyst in Deposit Operations is responsible for assessing various situations and identifying risks related to potentially fraudulent Wire Transfers. This role involves comprehensive procedure reviews and the use of approved countermeasures in daily job performance. This position works closely with the Fraud Sr. Supervisor, Team Leads, and various teams within operations to assist in the investigation and deterrence of fraud against Ally Bank.
The Work Itself
As a Wire Fraud Analyst, your primary responsibility will be handling incoming calls from internal Ally associates and external customers. Your duties will include performing a series of reviews to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts. Furthermore, you will be expected to interact with other departments within Ally Bank, such as Risk, Compliance, and Legal, and at times, with other companies or local, state, and federal authorities. Your role also demands effective execution of countermeasures and various mitigation strategies to prevent losses to the bank and its customers.
The Skills You Bring
To succeed in this role, you need a minimum of 1+ years of experience in financial services and in a Customer Service/Call Center environment. Experience in Bank Fraud and Wire Transfer Fraud is preferable. You must possess a high level of customer service skills and the ability to multitask and adapt to change. Strong written and verbal communication skills, effective time management, organizational skills, and working knowledge of current bank fraud investigative techniques are also required for this role.
How Ally Will Have Your Back
Ally’s compensation program offers market-competitive base pay and performance-based incentives. Their Total Rewards program includes industry-leading compensation and benefits plus additional incentives designed to meet your personal and family needs. These benefits include time away, planning for the future, supporting your health & well-being, building a family, work-life integration, and other compensations.
Who We Are
Ally Financial is a customer-centric, leading digital financial services company known for its passionate customer service and innovative financial solutions. The company is committed to “Doing it Right” and being a trusted financial-services provider to its consumer, commercial, and corporate customers. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace.
The base pay range for this role is $47840 – $65000 USD, and the position is eligible to participate in the company’s annual incentive plan. The specific pay within this range is determined by various factors, including work experience, education, certification(s), training, and additional qualifications.
