General Information
Ally Financial, a leading digital financial services company, is looking for an Associate Analyst in Bank Fraud Support. This position is based at Ally Financial’s various office locations including 1100 Virginia Drive, PA, 12808 Gran Bay Parkway West, FL, 2911 Lake Vista Drive, TX, and 601 S. Tryon Street, NC. This role is not remote, and the reference number for this job posting is 20875. The position was posted on October 16, 2025, and is a full-time role.
Ally and Your Career
At Ally Financial, we understand that our success is directly tied to the success of our people. We see our employees as individuals, each with their own interests, families, and aspirations. Our commitment to the health and safety of our employees, as well as work-life balance and diversity and inclusion, is paramount. We provide a range of employee resources and benefits, with a focus on professional growth and development.
The work schedule for this role is designed to be flexible. Ally has designated this role as a hybrid one, requiring some days in the office and some working remotely, as discussed with the hiring manager. This schedule is subject to change based on business needs.
The Opportunity
The Associate Analyst Bank Fraud Support position involves handling incoming calls to evaluate different situations and identify risks. This role is integral to Ally’s efforts to deter fraud against the bank. The job requires research skills, clear documentation of findings, and the ability to manage a high volume of calls. The work locations for this role are in Lewisville, TX, Fort Washington, PA, Jacksonville, FL, and Charlotte, NC. A hybrid work schedule of three days in the office and two days at home is offered.
The Work Itself
The role involves performing detailed reviews to identify potential fraudulent activities on new and existing Ally Bank Deposit accounts. This includes researching incidents, interacting with other departments and companies, and even local, state, and federal authorities when necessary. The Associate Analyst will also be responsible for executing countermeasures to prevent losses to the bank and its customers, as well as providing excellent customer service to those impacted by potential fraud.
The Skills You Bring
The ideal candidate for this role should have at least one year of experience in retail branch banking, preferably in bank fraud. Experience in a Customer Service/Call Center environment is also preferred. Knowledge of fraudulent banking transactions is strongly recommended. Familiarity with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis is desired. The candidate should also possess strong written and verbal communication skills, as well as effective time management and organizational skills.
How We’ll Have Your Back
Ally offers a competitive compensation program, including base pay and performance-based incentives. Our Total Rewards program includes industry-leading benefits designed to meet the needs of you and your family. These benefits include time off, retirement savings plans, tuition reimbursement, health and insurance options, and more. For more detailed information about Ally’s Total Rewards, please visit this link.
Who We Are:
Ally Financial is a customer-centric financial services company with a focus on innovative financial solutions. We are committed to “Doing it Right” and being a trusted provider to our consumer, commercial, and corporate customers. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.
The base pay range for this role is $47840 – $65000 USD, and eligibility for annual incentives is included. Specific pay within this range is determined by various factors including the specific role, scope and responsibilities, work experience, education, certification(s), training, and additional qualifications. We review internal pay, competitive market factors, and business environment prior to extending an offer.
For more information on this role, please click here.
