TD Bank, headquartered in New York, New York, United States of America, has an exciting career opportunity for a talented, driven Banking Associate. Operating under the line of Personal & Commercial Banking, this full-time role requires an individual who embodies the spirit of TD’s brand promise and is eager to help customers achieve their financial goals.
Experience, Expertise, and Skill Development at TD Bank
As a global financial institution that ranks as the fifth largest bank in North America by branches, TD Bank is committed to providing equitable compensation opportunities to all its colleagues. This commitment is reflected in a pay rate that ranges from $23.75 to $31.00 USD per hour for a 40-hour work week. However, the actual base pay offered can vary based on a candidate’s skills, job-related knowledge, experience, and other business and organizational needs.
At TD Bank, career growth and skills development are a prominent part of the colleague experience. The bank’s compensation policies are designed to allow colleagues to progress through the salary range as they grow in their roles. Candidates are encouraged to openly discuss compensation-related questions with their recruiters to gain a more specific understanding of this role.
Role and Responsibilities of a Banking Associate
The Banking Associate plays a crucial role in delivering TD’s brand promise at a store location. This role involves processing everyday banking transactions, providing advice on services and products, and offering educational support to customers to help them achieve their financial goals. The depth and scope of this role are significant, with responsibilities ranging from opening new accounts to providing consultative support and advocating with proactive insights and recommendations.
The Banking Associate utilizes TD’s systems and tools to engage with customers for relationship building and financial advice. They identify opportunities to promote and educate on products and services, refer customers to appropriate team members or internal Bank partners, and ensure a positive customer experience. They are also responsible for managing self-generated leads, customer outreach, and appointment setting, among other tasks.
Education and Experience Requirements
An ideal candidate for this role should have a high school diploma or GED and at least one year of customer service experience. This experience can come from various fields, including volunteering, education, or military service. Teller experience is preferred, and the candidate should also possess excellent communication and problem-solving skills, the ability to work independently and meet deadlines, proficiency in Microsoft Office, and strong organizational skills. A Notary License is preferred but not mandatory.
Customer and Shareholder Accountabilities
As a Banking Associate, you’ll be expected to consistently provide legendary customer service while promoting and educating customers on TD’s products. You’ll also have responsibilities in managing customer inquiries, wait times for appointments, and ensuring compliance with internal and external audit and regulatory requirements. In terms of shareholder accountabilities, you’ll ensure compliance with company guidelines and regulations, accurately process transactions, and follow all required open and close procedures.
Employee and Team Accountabilities
At TD, you’ll contribute to a positive work environment and collaborate with team members to ensure the success of the team and the organization. You’ll be expected to actively seek opportunities to improve work delivery, embrace change, adhere to TD’s Shared Commitments, and possibly train and mentor newer colleagues.
Physical Requirements and Accommodation
The role of a Banking Associate may require occasional domestic travel and involves performing sedentary work, operating standard office equipment, responding quickly to sounds, and performing multiple tasks. TD Bank is committed to providing accommodations to applicants with disabilities to ensure a fair application process.
TD Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.
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