Banking Associate Position at TD in Charlotte, North Carolina
If you’re seeking a rewarding career in the banking industry, TD Bank is offering an exciting opportunity as a Banking Associate in Charlotte, North Carolina. The role promises not only fair and equitable compensation opportunities but also ample growth and skill development opportunities. TD’s compensation policies and practices are designed to ensure the progress of their colleagues through the salary range as they advance in their roles.Source
A Closer Look at the Role
As a Banking Associate, you will play a pivotal role in delivering TD’s brand promise at a store location. You will be responsible for accurately completing everyday banking transactions, providing advice, and offering educational support on services, products, and tools to help customers achieve their financial goals.
The role requires a wide range of tasks within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. You will be expected to build trust with educational content and tools, provide consultative support, and offer proactive insights and recommendations. These tasks will not only help attract and retain customers but also deepen their relationship with TD Bank.
Requirements for the Role
The minimum educational requirement for this position is a high school diploma or GED. You need to have at least one year of experience working with customers in any capacity. This experience can be demonstrated through volunteering, education, or military experience. Excellent communication skills, ability to work during operating hours including evenings, weekends, and holidays, and strong organizational skills are also required for this role.
Customer Service at Its Best
Providing legendary customer service is at the heart of this role. You will be expected to establish and nurture customer relationships, display product knowledge, and actively listen to customer needs. You will also be the first point of contact for customer inquiries and the one to orchestrate the customer walk-in traffic.
Shareholder and Employee Accountabilities
While providing customer service, the Banking Associate is also responsible for ensuring compliance with company guidelines and regulations such as the Bank Secrecy Act and the Patriot Act. This is crucial in minimizing risk and protecting the customer.
Internally, the banking associate is expected to contribute to a positive work environment by aligning to TD’s model, brand, and culture. They will also play a part in personal performance and development activities, act as a brand champion, and collaborate with team members to contribute to the success of the team and organization.
Physical Requirements
The physical demands for this role include frequent sitting, standing, walking, and performing multiple tasks. Occasionally, the role may require lifting or carrying items under and over 25 lbs. The role also requires the ability to concentrate for long periods of time and apply common sense to deal with problems involving standardized situations.
About TD
TD is among the world’s leading global financial institutions and ranks as the fifth-largest bank in North America by branches. The bank is guided by its vision to be the Better Bank and its purpose to enrich the lives of its customers, communities, and colleagues.
Colleague Development
TD is deeply committed to the development of its colleagues. With regular leadership and development conversations to mentorship and training programs, TD provides the necessary support for its colleagues to reach their potential.
TD Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
If this opportunity excites you, and you’re ready to embark on a new career journey, follow the link here to apply.
