About the Banking Associate Role at TD
TD is a leading global financial institution and the fifth-largest bank in North America by branches/stores. It is committed to delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. TD is currently seeking a Banking Associate for its store location in Weymouth, Massachusetts, United States of America.
Job Description and Responsibilities
The Banking Associate is a professional in banking and plays a crucial role in delivering TD’s brand promise. This role involves accurately completing everyday banking transactions, providing advice, and offering educational support on services, products, and tools to help customers achieve their financial goals. The associate performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on banking products and services.
Furthermore, the associate is expected to understand customer financial needs to identify opportunities to promote and educate on products and services, and/or refer them to the appropriate team member or internal Bank partner. The role requires excellent communication skills with a focus on building trust with customers through educational content and tools, consultative support, and proactive insights and recommendations.
Education and Experience
The ideal candidate for the Banking Associate role should possess a high school diploma or GED. One year of experience working with customers in any capacity is preferred. This can be demonstrated through various means, including volunteering, education, or military experience.
Other desirable skills and attributes include demonstrated customer service skills, teller experience, strong organizational skills, excellent communication skills, effective problem-solving skills, and proficiency in Microsoft Office. The candidate should also have the ability to work independently and within deadlines, and demonstrate sound judgment in decision-making and problem-solving. A Notary License is preferred.
Employee/Team Accountabilities
The Banking Associate role is not just about individual performance, but also about contributing to a positive work environment. Associates are expected to be active participants in personal performance and development activities. They should also seek out diverse feedback to continuously develop and enhance skills and positively embrace change. The role also involves training and acting as a mentor to newer colleagues.
Compensation and Work Hours
The role offers a compensation ranging from $22.00 to $27.75 USD per hour based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. The work hours are 40 hours per week. TD is committed to providing fair and equitable compensation opportunities to all colleagues.
As a potential candidate, you are encouraged to engage in open dialogue with your recruiter who can provide more specific compensation details for this role.
TD’s Commitment to Diversity and Inclusion
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.
Applicants with disabilities who need accommodations to complete the application process should email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
If you’re interested in building a career with TD and believe you meet the requirements for the Banking Associate role, consider applying today. You can find more information and apply for this role here.
