About the Banking Associate Role in Wilmington, North Carolina
TD Bank, one of the world’s leading financial institutions, is recruiting for a Banking Associate position in Wilmington, North Carolina, United States of America. With a commitment to providing fair and equitable compensation opportunities, TD Bank offers a base pay of $22.00 – $27.75 USD for a 40 hours work week. The actual base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Here is the source link for more details.
Role and Responsibilities
The Banking Associate plays a vital role in delivering TD’s brand promise at the store location. This role involves accurately completing everyday banking transactions, providing advice and educational support on services, products, and tools to help customers achieve their financial goals. The Banking Associate will perform a wide range of tasks, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
Skills and Experience
Candidates for this role are expected to have at least a high school diploma or GED, with at least 1 year of experience working with customers. This experience can come from a variety of sources, such as volunteering, education, or military experience. Strong organization skills, excellent communication skills, demonstrated effective problem-solving skills, and the ability to work independently and within deadlines are also necessary for this role. Proficiency in Microsoft Office is required, and a notary license is preferred.
Customer and Shareholder Accountabilities
The Banking Associate will be responsible for consistently providing legendary customer service while transacting, promoting, educating, and referring TD Products to new and existing customers. They should also understand and support the Bank’s customer service strategy. In addition, they will be responsible for ensuring compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Employee/Team Accountabilities
As a team player, the Banking Associate is expected to contribute to a positive work environment and collaborate with team members. They should actively seek opportunities to improve delivery of work with high attention to quality standards. They should also be engaged in advancing and sustaining a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience.
Physical Requirements
The role requires frequent sedentary work, performing multiple tasks, operating standard office equipment, and responding quickly to sounds. It also requires occasional domestic travel, moving safely in confined spaces, and lifting or carrying items under 25 lbs.
Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
