Creating a Magical Banking Experience with Advanced Technology
Arthur C. Clarke, the renowned science fiction writer, once said, “Any sufficiently advanced technology is indistinguishable from magic.” At Mercury, a leading financial technology company, this concept forms the foundation of our commitment to our customers. We aim to deliver a banking experience that feels magical, powered by advanced technology and seamless workflows. However, behind this magic lies an extensive amount of hard work, dedication, and expertise.
Our risk and banking operations teams are the wizards behind the curtain, working tirelessly to ensure our technology delivers a top-notch banking experience. It’s impossible to provide an incredible product and customer experience without having a robust and efficient system for risk and compliance. We approach risk and compliance holistically, understanding each customer’s needs and crafting a smooth, end-to-end customer experience. Our risk and compliance professionals are among the very best in the industry, bringing their experience and expertise to every interaction.
The Role of VP – Risk & Banking Operations at Mercury
Moving to the specifics of our team structure, the VP – Risk & Banking Operations is responsible for strategic leadership across several key areas. These include Onboarding, KYC/KYB, EDD/ODD, Fraud & Disputes, Treasury Operations, Payments Operations, and Lifecycle Operations. Leading a growing organization of over 120 people, the VP collaborates with executives across the company to create a resilient and scalable operational function. This role is pivotal in helping us navigate risk meticulously and effectively.
Key Responsibilities
As the VP – Risk & Banking Operations, you are expected to:
- Establish a Risk & Banking Operations organization that sets industry standards and differentiates Mercury on its own merits.
- Develop, lead, and structure talented operations teams, fostering a culture of collaboration and strong risk thinking across the company.
- Balance short- and long-term company goals to enable new customers, markets, or product features.
- Work closely with Legal and Compliance teams to uphold Mercury’s risk and compliance standards, proactively building the operational systems to scale its impact.
- Partner with Product, Engineering, Design, and Data teams to enhance user experience and operational automation.
- Drive strategic decision-making with data and metrics, working closely with the Finance team on organizational growth, headcount & capacity planning, and costs.
- Take ownership of how Mercury handles, minimizes, and responds to fraud and financial loss.
- Expand Mercury’s BPO efforts, managing current partners and developing strategies to identify, onboard, train, and supervise new partners.
- Build efficient operational systems across various risk-related product features.
- Find and work with the best tools and partners to enable a great Risk & Banking operations organization, forming strong relationships with partner financial institutions.
Experience and Skills Required
The ideal candidate for this role should have:
- 10+ years of experience in an operational risk and/or banking management function in a financial technology company, large banking institution, or the payments industry. 15+ years of overall experience.
- 7+ years of experience in a leadership role, managing senior-level leaders who themselves manage operational functions across various risk domains.
- Strong analytical thinking skills and ability to develop team and organizational metrics.
- Experience building resilient and scalable operations using robust procedures and process automation.
- Expert understanding of industry risk trends and deep respect for compliance and financial regulations.
- Excellent communication and collaboration skills.
- Ability to make decisions quickly and pivot in a fast-paced and rapidly changing business and regulatory environment.
Compensation and Benefits
The total rewards package at Mercury includes a competitive base salary, equity, and benefits. Our salary and equity ranges are regularly updated using reliable compensation survey data for our industry.
Mercury’s Commitment to Diversity & Belonging
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance or an accommodation, please let your recruiter know once you are contacted about a role.
For more information about this role, please visit Here.
