First Citizens Bank: A Legacy of Stability and Growth
First Citizens Bank, a stalwart in the banking sector for over 120 years, exemplifies stability, family, opportunities, and uniqueness. Its continuous expansion and deep-rooted presence in various markets have contributed significantly to its growth story. The bank seeks individuals who aspire to make a difference in their communities, going beyond the basic job description to foster change and development.
One such opportunity presented by First Citizens Bank is the role of a Manager of Retail Banking. This position involves managing sales across at least six branches and, in selected markets, supervising Premier Relationship Bankers. The role is integral to the strategic planning and execution of staffing and sales activity plans aimed at achieving the bank’s financial growth objectives.
The Role of a Retail Banking Manager at First Citizens Bank
As a Retail Banking Manager, you will be required to drive the acquisition, expansion, and retention of consumer and small business banking relationships. The role also entails coaching associates to improve their sales performance and generating new business opportunities through outbound calling activities.
As a manager, you will also oversee productive collaboration between sales associates, branch partners, and back office support groups. This collaborative approach ensures that the bank’s services are delivered effectively and efficiently, thus achieving the desired financial outcomes.
Key Duties and Responsibilities
Team Management
A Retail Banking Manager is responsible for managing the performance and personnel functions of their team. They ensure operational soundness while executing plans that deliver results that create value for the customer and meet the bank’s financial expectations. These managers drive accountability, providing feedback and coaching that supports associate development and achievement of results. They regularly and proactively leverage the expertise of bank partners, other managers, or teams.
Service Standards
These managers foster collaborative partnerships that deliver value for customers, prospects, and colleagues. They initiate conversations to uncover sales or referral opportunities, thereby driving growth and profitability for the bank.
Operations and Administration
Compliance with all regulations, bank policies, procedures, and delegated authorities is a crucial aspect of this role. The managers manage risk related to credit, operational, reputational, regulatory, and legal aspects of their interactions, customer transactions, and financial exposures.
Qualifications
The qualifications for this role include either a Bachelor’s Degree and six years of experience in Sales, consumer or business lending, including three years of sales coaching or sales management, or a High School Diploma or GED and ten years of the same experience.
The role requires the individual to possess a valid driver’s license, as it involves frequent driving to various offices, bank customers, etc. The candidate should also have a Series 6 or 7, 63 and state-specific life insurance licenses.
The necessary skills include knowledge of retail banking products and services, business development, networking and building centers of influence, and the application of a structured sales process.
Benefits
First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of its associates. More information about the benefits can be found here.
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