Working in a Company Where Belief and Passion Drive Success
There’s a unique sense of satisfaction that comes from working in a company where every member deeply believes in what they’re doing. The conviction in their mission energizes the workplace, fostering an environment of passion, commitment, and focus on exceptional customer service. This belief and dedication form the backbone of companies that not only excel in their industry but also create enjoyable and fulfilling work environments for their employees.
Role of a Debit Fraud Analyst
One such role that embodies this commitment and belief is that of a Debit Fraud Analyst I. This position is instrumental in maintaining the trust of customers by ensuring the security of their debit card and digital transactions. It’s a role that requires a strategic mindset, keen analytical skills, and collaboration with various entities to fight fraud effectively.
The primary responsibilities of a Debit Fraud Analyst I encompass reviewing, analyzing, and investigating debit card fraud and Zelle-related fraud reports. This position serves as the main point of contact for both internal associates and bank customers regarding these matters. The analyst also collaborates with local, state, and federal law enforcement agencies during investigations and keeps a keen eye on fraud prevention programs and services reports.
Qualifications and Skills for a Debit Fraud Analyst
Working as a Debit Fraud Analyst I requires a specific set of skills and qualifications. The successful candidate must be able to perform tasks quickly and accurately, operate effectively in a team environment, and solve practical problems. They also need to interpret a variety of instructions provided in both written and oral form.
Moreover, the ability to read and interpret documents such as procedure manuals, general business correspondence, and government regulations is crucial. The analyst should also be able to write simple correspondence and effectively present information to different audiences within the organization. Prioritizing multiple demands in a high-pressure environment while maintaining a professional demeanor is also a requirement for this role.
Education and Experience
A high school diploma or its equivalent is a prerequisite for this role along with at least two years of experience in fraud or a related field. Experience in banking operations and customer service is highly preferred.
Technical and Regulatory Knowledge
Proficiency in MS Office programs – Office, Teams, Excel, Outlook is needed. Along with this, knowledge of related state and federal banking compliance regulations, and other Bank operational policies is essential.
As a Debit Fraud Analyst, one will also undergo skills training in communication, customer service, bank products and services, sales, and telephone etiquette.
This job description may change at any time with or without notice, depending on the needs of the company.
Simmons First National Corporation and its subsidiaries are committed to equal employment opportunity regardless of race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
Conclusion
Working in a company where people truly believe in what they’re doing is not just fun, but also highly rewarding. The role of a Debit Fraud Analyst I in such a company provides a great opportunity to make a significant impact by ensuring the safety and security of customers’ financial transactions. It’s a role that requires dedication, expertise, and a genuine belief in the company’s mission.
For more information on this role and how to apply, click Here.
