First Citizens Bank: A Tradition of Stability and Opportunity
For over 120 years, First Citizens Bank has been a pillar of stability in the banking sector. But it’s more than just a financial institution – it’s a family, one that is continually expanding and presenting unique opportunities for growth. Whether you’ve been with us since our establishment or are new to our market, we invite you to be a part of our ongoing story.
At First Citizens Bank, we’re not just offering jobs. We’re offering the chance to make a real difference in the communities we serve. One such opportunity is the role of Manager of Retail Banking, a position that allows for the management of sales across at least six branches, and in select markets, the chance to manage Premier Relationship Bankers.
The Role of a Retail Banking Manager at First Citizens Bank
As a Manager of Retail Banking, you’ll be tasked with implementing and managing staffing and sales activity plans that meet our financial growth goals. You’ll be key in driving the acquisition, expansion, and retention of both consumer and small business banking relationships. Your role will also involve coaching associates to enhance their sales performance, and you may engage in outbound calling activities to generate new business opportunities.
Moreover, you’ll oversee the productive collaboration between sales associates, branch partners, and back-office support groups, ensuring smooth operations and maximum efficiency.
Key Duties and Responsibilities
Team Management
As a Manager of Retail Banking, you’ll handle performance and personnel functions for a team, ensuring operational soundness while executing plans that deliver results and create value for the customer and meet the financial expectations of the bank. You’ll drive accountability to role expectations, responsibilities, and authorities, providing one-on-one feedback and coaching to support associate development and achievement of results. You’ll also regularly and proactively leverage the expertise of bank partners, other managers or teams.
Service Standards
In this role, you’ll foster collaborative partnerships that deliver value for customers, prospects, and colleagues. You’ll initiate conversations to uncover sales or referral opportunities, and work to maintain high service standards across all interactions.
Operations and Administration
Complying with all regulations, bank policies, procedures, and delegated authorities is crucial to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures.
Qualifications Required
Prospective candidates should hold a Bachelor’s Degree and have 6 years of experience in Sales, consumer or business lending, including 3 years of sales coaching or sales management. Alternatively, candidates may have a High School Diploma or GED and 10 years of experience in the same areas.
Associates hired into this role after October 1, 2017, will be required to obtain Series 6, 63, and State-Specific Life Insurance licenses within 12 months. Candidates must possess a valid driver’s license as the position requires frequent driving to other offices, bank customers, etc. A bank car is not provided.
Key skills required include the application of a structured sales process, knowledge of retail banking products and services, business development, networking, and building centers of influence.
Benefits at First Citizens Bank
At First Citizens Bank, we understand that benefits are an integral part of total rewards. That’s why we’re committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at this link.
Join us at First Citizens Bank and be part of a family that values stability, opportunity, and growth. For more detailed information, click Here.
