Exploring the Role of a Relationship Banking Associate
A Relationship Banking Associate plays a pivotal role within a financial institution, focusing on delivering high-quality customer service and responsiveness to ensure both internal and external customer satisfaction. This position, offering a pay range of $17.50 – $19.62, involves several key tasks that necessitate a thorough understanding of banking policies and procedures, well-developed communication skills, and an ability to identify and refer sales opportunities.
Core Responsibilities of a Relationship Banking Associate
One of the primary responsibilities of a Relationship Banking Associate includes the efficient and timely processing of routine transactions and other related services. This needs to be done accurately and in accordance with the established policies and procedures. Additionally, the role requires identifying and referring sales opportunities to the appropriate business partner or line of business, thereby fulfilling the customer’s need(s). This interaction may occur in person or over the telephone.
The Relationship Banking Associate also provides support for basic consumer deposit account opening as required. This involves accurate data entry, customer verification procedures, and an understanding of various banking products and services.
Education and Experience Requirements
Typically, a high school diploma or equivalent is the minimum education requirement for this role. Along with this, at least one year of experience in related banking positions or equivalent sales/customer service experience is necessary. This helps in understanding the dynamics of the banking environment and in delivering effective customer service.
Essential Skills and Abilities
Characteristics such as excellent listening and communication skills are vital for success in this role. The ability to approach and converse with customers, identifying their needs and opportunities, is a crucial aspect of the job. Other necessary attributes include organizational and interpersonal skills, proficiency in problem-solving and decision-making, and the capability to work well in a team. Proficiency in computer skills is another requirement, as much of the job involves computer-based tasks.
Demands of the Role
The role involves several key tasks. For instance, 65% of the role includes processing routine transactions, maintaining records, preparing a variety of forms and reports, engaging in referral and relationship management, and providing support for new deposit account opening. The remaining 35% of the role focuses on identifying customer opportunities, participating in community events, and performing other duties as assigned.
Physical Requirements
Given the nature of the job, there are certain physical requirements that need to be met. These include the ability to communicate effectively with internal and external customers, the ability to be stationary for up to 50% of the time, the ability to move about within or between locations, and the ability to move objects up to 20 lbs.
Why Work at NBT
Working at NBT presents numerous benefits. NBT prioritizes the growth, innovation, and success of its employees through meaningful work, a supportive culture, and opportunities to make a real impact within the community. There is a strong emphasis on employee wellbeing, with generous time-off policies, wellness initiatives, and flexible work arrangements. NBT also encourages community involvement and fosters a culture where every voice matters and every team member feels empowered to contribute.
Career Development and Rewards
NBT is committed to the growth and development of its employees, providing a wide variety of development programs and tools. The company recognizes and rewards contributions with competitive compensation, comprehensive benefits, and performance-based incentives.
Business Stability
NBT has built a reputation as a stable financial institution by growing its people and business, evolving its processes, and managing risk. With over 165 years of experience, NBT has weathered the market’s ups and downs, charting a well-defined growth plan.
Benefits for Full-Time and Part-Time Employees
NBT offers a wide range of benefits for full-time employees, including generous paid time off, parental leave, comprehensive medical coverage, dental and vision coverage, flexible spending accounts, employer-paid disability coverage, life insurance, voluntary benefits, retirement plans, adoption assistance, tuition reimbursement, an employee assistance program, and various financial and banking services. Part-time employees are also eligible for several benefits based on their working hours.
More information about the role of a Relationship Banking Associate can be found here.
