First Citizens Bank: A Place for People Persons
Are you someone who enjoys interacting with others and making a positive impact in their lives? If so, First Citizens Bank is looking for individuals like you to join their branch team and contribute towards a meaningful difference. As a Senior Sales & Service Representative at First Citizens Bank, you will have the opportunity to support the delivery of sales and services in the branch, build and expand banking relationships through proactive customer outreach, and fulfill customer service requests.
The Role of a Senior Sales & Service Representative
As a Senior Sales & Service Representative, you will be responsible for deposit accounts’ fulfillment, payment solutions, and digital access products. You will also take the lead in identifying and referring sales opportunities to the right bank partner. This role requires adaptability to meet the branch’s needs and provide customer service in both transaction processing and sales roles.
Desired Qualities
The ideal candidate for this position would demonstrate the following qualities:
- Influence: Capable of building rapport with different personalities to drive positive results
- Sales Outreach: Disciplined and self-motivated to manage daily calling activity to achieve required results
- Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
- Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
- Adaptability: Has the ability to quickly learn and adapt to new information and technology
- Teamwork: Strives to build strong working relationships with their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
- Agility: Able to process information and move quickly through problem resolution
Responsibilities
The primary functions of the job include, but are not necessarily limited to, the following:
- Proactively engaging customers in conversation about their financial needs
- Opening deposit accounts and ancillary banking products
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
- Processing transactions and other account servicing requests
Qualifications
The ideal candidate would possess a High School Diploma or GED and have at least 1 year of experience in Sales or customer service, or 6 months of experience in a customer support role at First Citizens Bank, or have participated in a First Citizens career development program.
Preferred qualifications include a Bachelor’s degree and experience in telephone sales. A valid driver’s license is also required as the position necessitates frequent driving to other offices, bank customers, etc. (Bank car not provided).
Candidates should also demonstrate their ability to apply a structured sales process, exhibit financial literacy, and show knowledge of retail banking products and services.
Benefits
First Citizens Bank understands the importance of a comprehensive benefits program and is committed to providing a competitive, thoughtfully designed package that caters to the needs of their associates. More information about their benefits can be found at their official site.
Join the First Citizens team and become a part of a banking community that values people and the relationships they build.
For more information about the position, click Here.
