The Role of a Senior Account Manager in Entertainment and Sports Banking
Banking in the entertainment and sports sector can be an exciting and dynamic field, offering unique challenges and opportunities. At the heart of this sector, Senior Account Managers play an integral role. These professionals are responsible for the day-to-day interactions with customers of the Entertainment Division, acting as the primary contact person and providing proactive and consultative support to resolve operational issues that may arise from time to time.
As the operational expert for the client, the Senior Account Manager is positioned to execute on the concepts developed by the Relationship Manager with minimal supervision. They act as the liaison with other internal departments to provide the operational excellence expected by clients. This role requires a deep understanding of the unique needs of entertainment and sports professionals and their financial management requirements.
Key Responsibilities of a Senior Account Manager
Senior Account Managers in this sector have an extensive list of responsibilities. They serve as the primary contact for customers and prospects for day-to-day operational needs, providing proactive, collaborative, and consultative support. They are responsible for the operational integrity of their assigned area.
These professionals use their knowledge of bank products and services to evaluate new opportunities for growth in relationships and recommend solutions to customers. They follow through with plans designed by Relationship Managers for customers. They also resolve problems and answer questions related to customer accounts and the utilization of bank products and services.
Senior Account Managers are pivotal in resolving customer complaints and taking appropriate action to prevent future problems. They also analyze customer needs to cross-sell a wide variety of bank services. Furthermore, they develop new business through referrals and existing clients, participate in customer call programs, and prepare call reports for management.
Qualifications and Skills Needed
A Senior Account Manager in Entertainment and Sports Banking typically requires a Bachelor’s Degree or equivalent. They should have a minimum of 6 years of experience in client service, banking operations, or relationship management support. Furthermore, they should have at least 6 years of experience in a banking or financial services environment and 4 years of experience with bank products and services.
This role requires comprehensive knowledge of all aspects of operational banking functions, including technical proficiency with product utilization and basic proficiency with all Treasury Products. A thorough understanding of risk management and compliance policies and procedures, as well as regulatory requirements, is also essential. Colleagues typically have 8 years of experience in banking operations and servicing or equivalent training and 5 years of experience in the entertainment industry.
What’s In It For You?
Working as a Senior Account Manager in Entertainment and Sports Banking is not only rewarding in terms of the unique challenges and opportunities it offers but also in terms of compensation and benefits. The starting base salary ranges from $78,970 to $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is also eligible for bonus and/or commissions.
Furthermore, companies like City National strive to offer their colleagues the best benefits and perks, including comprehensive healthcare coverage, generous 401(k) company matching contributions, career development through tuition reimbursement, valued time away benefits, specialized health and family planning benefits, career mobility support, and colleague resource groups to support networking and community engagement.
Working in this field allows professionals to be a part of a legacy of integrity, community, and unparalleled client relationships that was founded by entrepreneurs for entrepreneurs.
City National Bank, for example, is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. They foster an inclusive environment where all forms of diversity are valued and leveraged to make the company better. They are an equal opportunity employer.
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