Unveiling Northern Trust: A Global Financial Giant
With a remarkable heritage that spans over 130 years, Northern Trust has earned its position as a globally recognized financial entity. This Fortune 500 company, having been in operation since 1889, stands as a testament to resilience and innovation in the financial sphere. The institution is renowned for providing top-tier financial services to the world’s most successful individuals, families, and institutions. With over 22,000 partners and a solid commitment to service, expertise, and integrity, Northern Trust continues to set the pace in financial matters. Here is the source link for more information.
Major Responsibilities at Northern Trust
A typical day at Northern Trust is filled with a myriad of both inbound and outbound calls, all of which are handled in a timely and efficient manner. This is achieved through effective communication and the provision of accurate information. Every client inquiry is treated with utmost importance, with resolutions being provided on the same day whenever possible.
When resolutions require more than 24 hours, clients are promptly updated via phone or email until the issue is resolved. Every client inquiry, whether received via phone, email, or fax, is logged into the CRM database for record-keeping and future reference.
Upselling and Client Communication
At Northern Trust, every interaction with a client is a potential opportunity to upsell products. The team is trained to identify these opportunities and seize them when they arise. As part of their duty, they send out appropriate emails and complete them as per the schedule.
Enhancing Knowledge and Skills
Northern Trust is big on continuous learning. The staff is encouraged to maintain their system knowledge and access levels, especially for the programs they have been trained on. They are also urged to attend educational seminars to improve their knowledge and performance levels. This commitment to continuous learning ensures that they provide accurate transactional information to clients, thereby avoiding any potential loss situations for the unit.
Working at Northern Trust
Being a part of Northern Trust gives employees the opportunity to work in a flexible and collaborative work culture. The organization encourages movement within the company, making senior leaders accessible to all. Northern Trust takes pride in assisting the communities it serves, making it a company with a purpose.
Salary and Benefits
Northern Trust offers a competitive salary range of $43,200 – 64,800 USD. In addition to the base pay, the company provides a comprehensive benefits package that includes retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts, and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. There’s also a discretionary bonus program that may include an equity component.
Commitment to Inclusivity
Northern Trust is committed to inclusivity and understands that flexibility means different things to different people. The company is devoted to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, you can reach out to their HR Service Center.
Apply today and discuss your flexible working requirements. With Northern Trust, achieving greatness is always within reach.
