Why Choose USAA? A Rewarding Career Awaits
USAA, with a mission to empower its members to achieve financial security through top-notch products, outstanding service, and trusted advice, is the number one choice for the military community and their families. The organization’s core values of honesty, integrity, loyalty, and service set the standard for how its employees and members are treated. A fulfilling career at USAA offers an opportunity to be a part of something truly special and impactful.
The Opportunity at USAA
USAA is all about learning, growing, and investing in its employees. The Bank Customer Service role is an excellent opportunity for those seeking a new career path. USAA provides a comprehensive, fully paid three-month training program that includes all necessary training materials, class discussions, hands-on training, and e-learning modules.
Their in-office development program is designed to equip you with the skills you need and the encouragement to foster a proactive and independent support style, essential for servicing their membership.
Join the USAA Team in San Antonio
USAA is actively recruiting dedicated professionals to join their San Antonio office, located at 10750 McDermott Freeway, San Antonio, Texas, 78288, for future bank customer service and sales opportunities in 2026. The organization offers various schedules, ranging from 6:00 am to 10:00 pm local time, and includes a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday.
The weekly work schedules vary and will include one weekend day. New training classes start every month, and military veterans and spouses are highly encouraged to apply. However, please note that relocation assistance is not available for this position.
Role of a Bank Customer Service Representative
As a Bank Customer Service Representative, you’ll work within defined guidelines to ensure the financial security of USAA members. You’ll engage in needs-based sales and service conversations on a single Banking line of business or product set, such as deposits, credit cards, and website customer support.
You’ll make a difference by identifying immediate and underlying financial needs and responding with relevant solutions through offering USAA Banking products and services.
Your Responsibilities:
- Handle inbound member calls in a fast-paced contact center environment.
- Use effective communication, probing questions, and critical thinking to identify member needs and provide relevant solutions, which may include offering banking products.
- Efficiently navigate multiple systems and programs while maintaining an engaging interaction with members across multiple channels.
- Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition.
- Advise and educate members on available USAA digital tools and resources to enhance their user experience.
- Provide exceptional member service by demonstrating empathy, active listening, and professionalism.
- Apply strong time and call management skills in assisting members with banking needs.
- Embrace continuous improvement and development through coaching and collaboration with your manager and team members.
Your Qualifications:
- A High School Diploma or GED.
- Ability to provide outstanding customer service by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products.
- Ability to prioritize and multi-task while navigating through multiple business applications.
- Strong interpersonal and communication skills.
- Successful completion of a job-related assessment is required.
Qualifications That Set You Apart:
- US military experience through military service or a military spouse/domestic partner.
- 1 year of customer contact experience in a needs-based sales environment.
- Prior experience in a fast-paced contact center environment.
- 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone.
Compensation and Benefits
The hiring range for this position is: $43,680.00 – $44,680.00. USAA has an effective process for assessing market data and establishing ranges to ensure competitiveness. Your salary within the range is based on your experience and market data for the position. The actual salary for this role may vary by location. Additionally, employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
USAA offers its employees best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, a paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. The organization also aids employees with their professional goals through career path planning and continuing education.
For more details on these outstanding benefits, visit the benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis. This posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Find more information about the job here.
