Why Choose USAA? An Overview
USAA, with its primary mission to empower its members towards achieving financial security, has become one of the top choices for the military community and their families in the United States. This is achieved through the delivery of highly competitive products, exceptional service, and trusted advice. The core values of USAA, which involve honesty, integrity, loyalty, and service, govern the treatment of each member and employee, creating an environment that is both special and impactful. For more information about USAA, click Here.
The Opportunity at USAA
The USAA is all about learning and growing. It offers an exciting role in Bank Customer Service, which could be a fresh start for many seeking a fulfilling career. This role comes with a comprehensive, fully paid three-month training program that includes all training materials, class discussions, hands-on training, and e-learning modules.
USAA’s in-office development program provides the necessary training and encouragement to develop a proactive and independent support style for servicing their membership. The company is currently looking for dedicated professionals to work in its Tampa office for future bank customer service and sales opportunities in 2026. The schedules are wide-ranging, with a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. However, it is important to note that relocation assistance is not available for this position.
Roles and Responsibilities
- Handling inbound member calls in a high-volume, fast-paced contact center environment
- Using effective communication and probing questions to identify member needs
- Efficiently navigating between systems and resources
- Following written policies and procedures to provide relevant solutions
- Advising and educating members on digital tools and resources
- Using critical thinking to determine additional member needs and solutions
- Attracting new members and expanding relationships with current members through product acquisition
- Providing exceptional member service by demonstrating empathy, active listening, and professionalism
Qualifications and Skills
- High School Diploma or General Equivalency Diploma required
- Up to 1 year of customer service, financial services member contact experience or military experience
- Strong interpersonal and communication skills
- Ability to prioritize and multi-task, including navigating through multiple business applications
- Successful completion of a job-related assessment is required
USAA Compensation and Benefits
USAA offers a competitive compensation range of $43,680.00- $44,680.00, depending on experience and market data of the position. The company also has an effective process for assessing market data and establishing ranges to ensure they remain competitive. Employees may be eligible for pay incentives based on overall corporate and individual performance.
Additionally, employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness, including comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. USAA also supports career path planning and continuing education to assist employees with their professional goals.
Applications for this position are accepted on an ongoing basis, and interested candidates are encouraged to apply as soon as possible. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
