Role and Responsibilities of a Business Banking Specialist
The Business Banking Specialist plays a transformative role in the financial industry by focusing on maintaining and cultivating client relationships while simultaneously stimulating new business. This aligns with the branch and company’s objectives to drive growth, boost customer loyalty, and fortify the organization’s community presence. Their responsibilities include engaging customers to deliver personalized financial solutions and assisting in daily operations such as account services, transactions, and issue resolution. They also contribute to team efforts for sales campaigns and service improvement.
The position demands exceptional communication and relationship-building skills. The ideal candidate should be proactive and sales-driven and be comfortable working in a dynamic, client-focused environment. A Business Banking Specialist’s responsibilities also extend to the protection of the organization’s information and assets. They are expected to demonstrate a heightened awareness of information security, cybersecurity, and risk management best practices, and comply with all applicable laws, regulations, and organizational policies.
Key Duties of a Business Banking Specialist
Some of the essential duties of a Business Banking Specialist include:
- Initiating contact with current and prospective customers to promote new and additional business for the Bank, thereby achieving specific calling program objectives in relation to loan, deposit, and referral goals.
- Representing the company in the community by engaging with major existing and prospective customers to develop new business and expand existing relationships.
- Providing service to customers on various banking matters, including the explanation of products and services and professional resolution of problems.
- Assisting in proposing and recommending new products and services through identifiable needs obtained from customer contacts and comments.
- Working closely with the market’s Banking Center Managers, Deposit & Electronic Product Specialist, and Private Banking Coordinator in developing various pricing and promotional strategies designed to achieve the branch’s customer relationship objectives.
- Analyzing and evaluating business development potential and implementing specific plans and strategies to profitably increase the branch’s market share.
- Providing frontline transactional support as needed and possibly accepting consumer loan applications.
- Promoting friendly relations with customers including local businesses, trade organizations, and service clubs.
- Assisting in the maintenance of a detailed customer contact and prospect system.
- Developing and maintaining an extensive knowledge of deposit products and electronic services.
- Participating in testing of new products and services to support continued customer growth and satisfaction.
Education and Certification Requirements
An Associate’s degree in Finance, Business Administration, or a related field is typically required for this role. However, a combination of education and experience might also be acceptable. A Bachelor’s degree in a related field is preferred but not required.
Minimum Requirements and Additional Qualifications
Exceptional business development, networking, relationship-building skills, and a strong understanding of sales principles are important for this role. Other necessary skills include exceptional attention to detail, excellent communication skills, proficiency in computer literacy, strong organizational and time management skills, and a positive and proactive approach to work. A current driver’s license and reliable transportation with appropriate insurance coverage are also necessary, as driving may occasionally be required in the course of performing assigned duties and responsibilities.
Physical Demands and Work Environment
The physical demands for this position include talking or hearing, using hands or fingers; handling or feeling objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
It is also worth noting that this job description does not imply these are the only duties to be performed by the employee. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
For further information about the role of a Business Banking Specialist, you can check out the original job posting Here.
