About Building a Career at Commerce
At Commerce, building a career is more than just climbing the corporate ladder. It’s about contributing to something bigger, about making a difference in people’s lives. It’s about aiding individuals in achieving financial stability and prosperity, assisting businesses to flourish, and ensuring the financial security of our customers. But our commitment goes beyond that.
Our culture revolves around people – the ones in our communities and the ones within our organization. At Commerce, you’ll find opportunities to grow and learn, to connect with others, and to build meaningful relationships. We provide the tools and resources you need to evolve into the best version of yourself. After all, our topmost investment is in our people.
Creating an Award-winning Culture
Constructing an award-winning culture is not an easy feat. With over 160 years of experience, we’ve learned that Commerce Bank is at its best only when our people are at their best. If this resonates with you, please continue reading and let’s start a conversation.
Compensation Range
Our hourly compensation ranges between $21.80 and $24.40, depending on relevant experience, skills, and competencies.
About The Job
This job’s primary goal is to provide exceptional customer service and financial solutions through both branch-based and call center interactions. In this role, you will be a key point of contact for customers, addressing their banking needs, answering inquiries, and providing personalized support across multiple communication channels, including in-person, phone, and online.
Essential Functions
- Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment.
- Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.
- Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals.
- Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
- Identify complex financial needs and refer customers to bank specialists when appropriate.
- Respond to customer calls, offering real-time solutions for account management, online banking, and transactional inquiries.
- Utilize CRM systems to track and resolve customer issues efficiently and maintain detailed records of interactions.
- Authenticate callers to protect our customers and the bank from fraud attempts and take additional steps to mitigate risk when needed.
- Responsible for more advanced product and system knowledge such as Online Banking Services.
- Perform other duties as assigned.
Knowledge, Skills & Abilities Required
- Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
- Ability to meet personal and customer services expectations.
- Ability to maintain a high degree of confidentiality.
- Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements.
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
- Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Value.
- Ability to adapt and shift priorities, workflows and schedules due to customer demands.
- Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook.
Education & Experience
- Associate degree or equivalent combination of education and experience required.
- 1+ years of retail banking and/or sales experience required.
- 2+ years of customer service experience required.
For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in this position, you’ll be asked to authorize our review of that record. Federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in this position, you will be asked to authorize that report.
For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Banking Services Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $21.80 – $24.40 per hour.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type: Full time
Source: Here
