Building a Career at Commerce Bank: More Than Just Steps on a Ladder
Commerce Bank, with a history that spans over 160 years, is more than just a financial institution. It is a place where careers are constructed, communities are nurtured, and success stories are written. Working at Commerce Bank is an experience that goes beyond the traditional aspects of employment. It is a journey of growth, learning, connection, and making a difference in the lives of customers and communities.
The bank’s commitment extends beyond providing top-notch banking services. It is an organization that invests in its people, creating an environment where employees can thrive and become the best versions of themselves. The bank’s culture is centered on its people – the employees, customers, and the community at large.
Join a Winning Culture
Creating an award-winning culture like that of Commerce Bank is no easy task. It has been built over a century and a half, with the understanding that the bank’s strength lies in its people. If the idea of being part of such a culture appeals to you, then Commerce Bank is the place to be.
As a potential employee, you can expect to earn a competitive hourly wage that ranges between $21.80 and $24.40, depending on your relevant experience, skills, and competencies.
Role Overview: Banking Services Specialist
One of the key roles at Commerce Bank is the Banking Services Specialist. The job entails delivering exceptional customer service and financial solutions through branch-based and call center interactions. This position serves as a crucial touchpoint for customers, addressing their banking needs, answering inquiries, and providing personalized support across various communication channels such as in-person, phone, and online.
Essential Functions of the Role
A Banking Services Specialist at Commerce Bank is expected to interact with customers both in person and over the phone to ensure their financial needs are met. This involves active listening and understanding customer needs, making recommendations of products and services, and ensuring financial transactions are completed accurately and efficiently.
The specialist also educates customers on a range of retail products and digital solutions, identifies complex financial needs and refers customers to bank specialists when appropriate, responds to customer calls, and uses CRM systems to track and resolve customer issues efficiently.
Required Knowledge, Skills & Abilities
The role requires strong sales skills, the ability to provide an excellent customer experience, maintain confidentiality, and manage multiple priorities. Additionally, the candidate should have an optimistic outlook that aligns with the bank’s culture and Core Values, and the ability to adapt to varying situations.
Education & Experience
An Associate degree or an equivalent combination of education and experience is required for this role. In addition, at least one year of retail banking and/or sales experience, and two years of customer service experience are required.
As per federal regulations, Commerce Bank prepares an investigatory consumer report that discloses credit history. If you express interest in this position, you will be asked to authorize that report. Also, Commerce Bank will review your motor vehicle driving record.
If you are looking for a career that offers more than just financial rewards, consider Commerce Bank. Here, you’ll find a culture that values its people above all else, an environment that fosters growth and learning, and a commitment to serving the community. Interested in joining the team? Learn more about this opportunity and apply Here.
