Unraveling the Complex Role of a Regional Executive in Retail Banking
Bank OZK, a leading bank in the United States, is in constant pursuit of excellence, aiming to improve every day. At the heart of this pursuit is the role of the Senior Vice President (SVP), Regional Executive in Retail Banking. This pivotal position is responsible for ensuring that the bank’s center leaders and their teams consistently perform their roles with excellence. The position also focuses on cultivating positive working relationships with peers, business partners, and various departments supporting Retail Banking, such as Sales Effectiveness, Branch Administration, Human Resources, Deposit Operations, Marketing, Deposit Pricing, and more.
Understanding the Job Purpose and Scope
The SVP, Regional Executive in Retail Banking plays a critical role in the bank’s operations. The individual in this role is responsible for demonstrating a passion for delivering excellence and creating a high-performing, diverse team that understands and enthusiastically embraces the bank’s vision, strategies, and goals. The ultimate goal is to create a team that wants to win together.
Evolving through Essential Job Functions
Among the many responsibilities of this role, the Regional Executive must meet regularly in person with their assigned teams to engage actively with team members. They must observe and monitor performance and coach Banking Center Managers to greater skill. The success of the bank’s strategies and tactics for the region depends on the successful execution by the Regional Executive.
The Regional Executive is also responsible for ensuring business growth that meets the bank’s standards for quality and profitability, customer satisfaction, and regulatory and operational compliance. This includes supporting team members’ client negotiations based on an understanding of the fundamentals of banking and Bank OZK’s strategies. Additionally, the Regional Executive must demonstrate accountability for business development-related key performance indicators and goals, in addition to new client growth, client expansion, exception pricing mitigation, fee waiver management, and other metrics determined by management.
Knowledge, Skills, and Abilities: The Key to Success
To succeed in the role of a Regional Executive in Retail Banking, specific skills and knowledge are required. These include knowledge of business development techniques in a retail environment, the ability to create a pipeline of talent, and a focus on quality, profitability, and efficiency. The executive must also have the ability to think strategically, translate goals into actionable execution, and consistently deliver exceptional customer experiences.
Basic Qualifications for a Regional Executive
For this role, a Bachelor’s degree or commensurate work experience is required, along with 5+ years of business development and retail leadership experience, preferably leading a minimum of 5-7 retail banking branches. The individual must have a proven, consistent achievement of business growth goals and financial targets and experience managing, leading, and coaching professionals. Comprehensive knowledge of bank products/services and regulations is preferred. NMLS eligibility is required, and an NMLS license is preferred for lending activities.
Job Expectations: The Road to Excellence
The expectations from a Regional Executive in Retail Banking are high. They must operate customary equipment and technology used in a business environment and adhere to Bank policies and procedures. Their exceptional leadership skills and expertise in retail banking are critical for maintaining a high degree of integrity, trustworthiness, professionalism, flexibility, and adaptability.
It is important to note that this description is not an exhaustive list of all job functions, duties, skills, and job standards required. Management reserves the right to add or change the job requirements at any time.
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.
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