Job Purpose & Scope: Building Professional Relationships in the Banking Industry
The banking industry is one that is intricately woven with interpersonal relationships. At the heart of this industry is the need for professionals who are adept at understanding the financial needs and goals of customers, and are capable of building solid professional relationships. These professionals require a deep understanding of banking products and services, excellent customer service skills, and the ability to foster a positive and collaborative team environment.
Here is a detailed look into the job purpose and scope of such a professional in the banking industry.
Essential Job Functions: Tending to the Customer’s Financial Needs
Banking professionals are expected to cultivate professional relationships with customers. This involves engaging customers in meaningful conversations about their financial needs, making appropriate recommendations, and referring them to banking center team members or line of business partners, when necessary.
These professionals are also responsible for opening and servicing deposit accounts and processing account transactions accurately and efficiently. This is crucial to minimize errors and reduce fraud. They are also required to participate actively in morning huddles, business development, and constructive coaching conversations with leadership.
Attending to Customer Concerns and Promoting Teamwork
Empathy is a key trait in this role, as banking professionals must proactively resolve client concerns in a timely, professional, and positive manner. They must also collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning. This includes leading by example, taking the initiative to assist others, and enthusiastically supporting the bank’s values and mission.
Professionalism and Integrity
Banking professionals are expected to display a high degree of integrity, trustworthiness, and professionalism at all times. They must adhere to all Bank policies, procedures, and guidelines, and complete all essential training timely. They should also display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
Knowledge, Skills & Abilities: The Backbone of a Banking Professional
Banking professionals should have knowledge of bank products and services, critical thinking and communication skills, and the ability to provide excellent customer service. They must demonstrate confidence and act as trusted advisors. Their ability to communicate effectively both verbally and in writing, to work without close supervision, and to maintain confidentiality are vital to their role.
Technical Skills and Flexibility
These professionals should also have the skill in using computer and Microsoft Office applications necessary to perform essential job functions. They should have the ability to travel to other work locations, as needed, demonstrating a flexible approach to their work.
Basic Qualifications: The Foundation for Success
A high school diploma or equivalent is essential for banking professionals, with a bachelor’s degree preferred. They should have at least a year’s experience interacting with people and displaying excellent service skills. Basic knowledge of personal finance and household budgeting is also required. Experience in retail customer service and/or sales is preferred.
Job Expectations: Maintaining High Standards
Banking professionals are expected to operate customary equipment and technology used in a business environment, with or without accommodation. It’s important to note that this description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added, and management reserves the right to add or change the job requirements at any time.
EEO Statement: An Equal Opportunity Employer
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
