Why Choose a Career at USAA?
The United Services Automobile Association (USAA) is not just another financial institution. It is a mission-driven association committed to empowering its members to attain financial security through superior products, outstanding service, and trusted advice. USAA is specifically dedicated to serving the military community and their families, striving to be their number one choice for all their financial needs.
Working at USAA is about more than just a job. It’s about embracing a fulfilling career in an organization that upholds core values of honesty, integrity, loyalty, and service. These values define how employees interact with each other and serve the members. By joining USAA, you become part of what makes the association uniquely impactful and special.
The Opportunity at USAA: Bank IT Governance Lead
USAA offers a compelling opportunity for a Bank IT Governance Lead. In this vital role, you will be instrumental in modernizing the delivery of technology risk and governance insights to bank executives. This will involve leveraging data and AI-powered tools to construct reporting and dashboards that provide actionable, decision-ready perspectives of the bank’s technology stance.
The ideal candidate for this role is someone with a robust background in executive governance reporting and a clear understanding of how risk insights inform IT strategy. This person should also be driven to innovate through data, visualization, and AI-powered tools.
As a Bank IT Governance Lead, you will support the first line of defense in upholding the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. You will lead and assist in the design, implementation, and continuous enhancement of these programs. This role requires developing and enforcing IT policies and standards, monitoring compliance with regulations, leading risk assessments, and providing strategic advice to senior management. Collaboration with various stakeholders, including IT teams, business units, legal, and audit, is essential to ensure integrated governance practices.
This role requires the individual to be in the office four days per week, with flexibility in the remaining days. The position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. However, please note that relocation assistance is not available for this position.
Key Responsibilities of a Bank IT Governance Lead at USAA
- Leading and supporting the execution of the bank’s first line IT Bank risk strategy aligned with Association risk and regulatory frameworks.
- Developing, coordinating, and enforcing Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation.
- Participating and overseeing audits, assessments, and reviews to monitor compliance with internal policies and external regulations. Assessing Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS.
- Serving as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries. Managing third party and regulatory responses, questionnaires.
- Maintaining the Bank IT risk register and leading periodic risk assessments across technology operations. Providing strategic advice to senior management on Bank IT governance and compliance matters.
- Collaborating with IT, legal, procurement, and other stakeholders to ensure integrated governance practices.
- Providing input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities.
- Assisting in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives. Producing reporting documentation for Technology and Risk and Compliance Committees.
- Ensuring that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization’s objectives, works within the defined ethical and cultural framework, and follows the IT governance framework. Overseeing compliance responses ensuring that they are validated, communicated appropriately, and evidenced.
Qualifications for the Bank IT Governance Lead Role
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years’ experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years’ experience in a team or people leadership role.
- In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST.
- Demonstrated experience in developing and implementing IT policies, standards, and procedures.
- Experience in coordinating IT audits and assessments and ensuring compliance with regulatory requirements.
- Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring.
- A strong understanding of regulatory and compliance requirements applicable to the organization.
- Experience communicating technical information to non-technical audiences.
- Experience partnering with cross-functional team members to deliver results.
- Advanced knowledge of Microsoft products.
What Sets You Apart?
- Ability to build workflows and dashboards: ServiceNow, Tableau, Jira/JWM, Copilot.
- Experience building presentations to senior management and the regulators.
- Ability to translate technical terms into business insights.
- Experience with data-driven analysis using AI tools and collaborating to drive process innovation.
- Experience creating IT Strategy would be a plus.
- Information Technology certifications (e.g., CISA, CRISC, CISM, ITIL, TOGAF, etc.).
- Familiarity with financial institutions regulations and working in highly regulated environments.
The salary range for this position is $143,320 – $273,930. However, USAA does not provide visa sponsorship for this role. Hence, it is advised not to apply for this role if you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.) at any time (now or in the future).
USAA offers an effective process for assessing market data and establishing ranges to ensure competitiveness. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may also be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits at USAA
At USAA, employees enjoy top-tier benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assist employees with their professional aspirations.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
More about this role can be found Here.
