Experience Design Executive Director in Connected Banking: A Pioneering Role to Elevate User Experience
For businesses in today’s digital era, customer experience is king. This is particularly true in the realm of banking, where firms compete to offer the most seamless, user-friendly interfaces to their customers. One such front-runner is Chase, a leading financial services firm, which is looking to break new ground with its Experience Design Executive Director role in Connected Banking. This position plays a crucial role in driving innovation in user experience to resonate globally, setting quality benchmarks, and leading a team of multi-talented professionals to create unparalleled experiences for a diverse user base. This position also requires a staunch advocate for inclusive design and accessibility. [source]
Connected Banking: Empowering Customers through User-Friendly Experiences
Connected Banking aims to empower customers to live their best financial lives by delivering clarity, confidence, and control over their everyday money decisions. By offering tools such as Credit Journey and intuitive spend and save experiences, the aim is to help customers understand their financial health, track progress, and take meaningful action. The team focuses on designing connected, data-informed experiences that translate complex financial information into simple, actionable insights-supporting customers at every stage of their financial journey.
Responsibilities of an Experience Design Executive Director
As an Experience Design Executive Director, the primary responsibility is to develop and implement user experience strategies that align with business objectives. This includes leading, mentoring, and inspiring a team of designers, fostering collaboration, and promoting professional development. The role involves staying abreast of industry trends, accessibility standards, and emerging technologies to maintain a competitive edge and user-centric approach. It also requires building strong relationships with key stakeholders, influencing decisions, and championing user-centered design principles organization-wide. But the responsibilities don’t end there. This position also involves defining end-to-end journeys, experience principles, and quality standards that align customer needs with business and platform strategy.
Required Qualifications, Capabilities, and Skills
At the core, this role requires 7+ years of experience in user experience design, focusing on interaction design and information architecture. It requires advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services. The ideal candidate will have proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth. They should have demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users. In addition, they should have a proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
Preferred Qualifications, Capabilities, and Skills
Beyond the required qualifications, the ideal candidate will have experience with emerging technologies such as AI-enabled experiences, data-driven personalization, or platform modernization, applied thoughtfully to customer and business problems. Demonstrated success driving transformation, such as modernizing experience practices, introducing new design capabilities, or leading through significant organizational or technology change is also preferred.
Chase: A Leading Financial Services Firm
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. They offer a competitive total rewards package including base salary, commission-based pay and/or discretionary incentive compensation, along with a range of benefits and programs to meet employee needs. They place a high value on diversity and inclusion, and do not discriminate on the basis of any protected attribute. [source]
The Team at Chase
The Consumer & Community Banking division at Chase serves customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
