A Career Opportunity as a Banking Associate in Gloucester, Massachusetts
The banking sector is one of the most dynamic industries that offer vast opportunities for growth and career development. TD, a globally recognized financial institution, is committed to providing fair and equitable compensation opportunities to all its colleagues. This article highlights an exciting career opportunity as a Banking Associate at TD’s Gloucester, Massachusetts, location in the United States.
Details of the Position
The Banking Associate position is designed for professionals in the banking sector, offering a significant role in delivering TD’s Brand promise at a store location. The role involves handling everyday banking transactions, providing advice, and supporting customers with educational content on services, products, and tools. This equips customers with the necessary knowledge to achieve their financial goals.
Depth and Scope of the Role
The Banking Associate role at TD entails a wide range of tasks, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. The associate is expected to build trust with customers through educational content and tools, provide consultative support, and advocate with proactive insights & recommendations.
Moreover, the role involves utilizing TD’s systems and tools to engage with customers, understand their financial needs, and identify opportunities to promote and educate on products, services. The associate also refers customers to the appropriate team member or internal Bank partner when necessary. The role also requires accurately completing everyday banking transactions either on the teller line or on the platform.
Education and Experience Requirements
Candidates interested in the Banking Associate role are expected to have a high school diploma or GED. At least 1-year experience working with customers is preferred, which can be demonstrated through any of the following: volunteering, education, military experience. Other desired skills and abilities include excellent communication skills, effective problem-solving skills, proficiency in Microsoft Office, and the ability to work independently and within deadlines.
Customer Accountabilities
A Banking Associate at TD is expected to consistently provide legendary customer service while transacting, promoting, educating, and referring TD Products to new and existing customers. The associate is also responsible for managing wait times to meet with a Banker by scheduling, rescheduling, or canceling client meetings. Understanding and supporting the Bank’s customer service strategy is also a key expectation of the role.
Physical Requirements
The role demands the ability to perform multiple tasks and operate standard office equipment continuously. The associate is expected to respond quickly to sounds, be capable of sitting, standing, and walking frequently. They must also be able to move safely in confined spaces occasionally. Other physical requirements include lifting/carrying weights under and over 25 lbs, bending, kneeling, and crawling occasionally.
About TD
TD is one of the world’s leading global financial institutions and is the fifth-largest bank in North America by branches/stores. The bank strives to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. TD is deeply committed to being a leader in client experience, and it believes that all colleagues, no matter where they work, are client-facing.
TD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
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