Capital One: A Pioneer in Product Management
Capital One, a leading financial services firm, is profoundly rooted in its belief that exceptional products are born from a deep comprehension of customer needs. The company has a long-standing history of using predictive modeling to personalize credit card offers, a revolutionary approach that transformed the credit card industry. As the company expands, it continues to leverage technology and personal interactions to understand the human issues associated with finances and money. This belief forms the backbone of its business portfolio and investments in growth and transformation, aimed at creating a company with the scale, brand, capabilities, talent, and values to triumph in the digital revolution that’s reshaping society and the industry.
Capital One Small Business Bank: Boosting the US Economy
The Small Business Bank of Capital One acknowledges that its customers are the lifeline of the US economy, accounting for 99% of US businesses and contributing 44% to the country’s GDP. The organization is built with a focus on listening to, and learning from, the millions of business customers it serves daily. This customer-centric approach coupled with data-driven decision making facilitates the creation of top-notch, business-grade experiences that contribute to small business success.
Seeking a Data-Driven Product Manager
Capital One’s Small Business Bank is currently hunting for a data-driven Product Manager for its Growth team, which stands at the crucial intersection of Marketing and Digital Acquisitions. The chosen candidate will be responsible for leading the product strategy for the bank’s public-facing web presence, guaranteeing a smooth, personalized, and frictionless journey from prospect to customer.
The Product Manager’s role involves leading the vision, strategy, and execution of a tailored, digital front door by using customer data to ensure the experience reflects the customer’s identity and how they found the bank. The role also entails focusing on optimizing the initial stages of the customer journey by reducing unintended friction and fostering a culture of rapid experimentation through incremental builds to test hypotheses, learn quickly, and scale what works.
Key Proficiencies for Successful Product Management
The successful candidate for the Product Manager position at Capital One will demonstrate proficiency in five key areas:
- Human Centered: Obsession with customer needs and a drive to reimagine and innovate product solutions.
- Business Focused: A capacity to deliver game-changing outcomes by focusing on leverage and execution excellence.
- Technology Driven: A knack for leveraging technology to deliver innovative and resilient solutions that enable both short-term and long-term value.
- Integrated Problem Solving: An ability to identify and resolve complex problems to deliver outcomes while mitigating product risks.
- Transformational Leadership: Competence in leading cross-functional teams to solve customer problems and drive organizational alignment.
Who Should Apply?
The ideal candidate for the Product Manager role will be intellectually curious, an excellent communicator and influencer, a doer, passionate with a focus on the customer, an eager learner, and a team player. They should have at least 3 years of experience working in Product Management and a Bachelor’s or Master’s degree in a quantitative field or an MBA with a quantitative concentration.
Preferred qualifications include experience translating business strategy and analysis into consumer-facing digital experiences, experience building personalized web experiences, and at least 1 year of experience in growth product management, digital marketing technology, or top-of-funnel customer acquisition.
Equal Opportunity Employer
Capital One is an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws. The company promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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