Market Director of Banking Role in Consumer Bank at Chase
Chase, a leading financial services firm, is renowned for its obsessive commitment to customer and employee care. The firm is keen on building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. By joining Chase, you stand to gain the opportunity to help people make the most of their money, thereby enabling them to make the most of their lives. Source
As a Market Director of Banking in Consumer Bank, you will be at the forefront of delivering a world-class customer experience. Your role will entail strategizing to increase the growth of the deposits and banking business, developing and coaching Branch Managers, and overseeing the market’s management alongside other executive leaders. Moreover, you will play a pivotal role in ensuring our Customer Promise comes to life for our clients. By creating a culture of excellence and an environment that meets a high standard of customer service and excellence within the community, you will be instrumental in the firm’s success.
Job Responsibilities
A Market Director of Banking at Chase is tasked with several responsibilities, all aimed at improving the firm’s performance and customer satisfaction. These include:
- Managing and coaching branch managers to engage customers and address any escalations
- Developing best practice techniques for coaching, reviewing business, cooperation, and ensuring compliance
- Recruiting, retaining, and developing excellent talent and instilling an environment where employees feel valued, supported, and able to achieve career growth
- Developing strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
- Leading integration with partners from Chase Wealth Management, Business Banking, and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
- Managing the market to ensure an excellent customer experience and deploying resources to optimize market performance
- Ensuring all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review
Required Qualifications, Capabilities, and Skills
As a prerequisite for the Market Director of Banking role, Chase requires candidates to possess a set of qualifications, capabilities, and skills. These include:
- 5+ years of Branch management or other related leadership experience
- A high school degree, GED, or foreign equivalent
- A proven track record of coaching and developing high-performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
- The ability to identify the needs of market segments to tailor proactive customer education
- A demonstrated ability to build relationships and proactively collaborate with other lines of business remotely
- The ability to proactively take initiative to identify solutions, including possessing an entrepreneurial business spirit, and execute with a sense of urgency
- Experience with consumer and commercial credit knowledge and understanding of financial planning, including the customer life cycle
Moreover, Chase also prefers candidates with a college degree or military equivalent, familiarity with local/regional market trends and demographics, a commitment to promoting diversity and inclusion, and a strong commitment to upholding a sound risk and controls environment.
The role does require the ability to travel as required for in-person training and meetings, which may include traveling out of state.
About Chase
Chase has positioned itself as a leading financial services firm, assisting nearly half of America’s households and small businesses to achieve their financial goals through a broad range of financial products. With its mission to create engaged, lifelong relationships, Chase puts its customers at the heart of everything it does. The firm also helps small businesses, nonprofits, and cities grow by delivering solutions to solve all their financial needs.
Chase offers a competitive total rewards package including a base salary that is determined based on the role, experience, skillset, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. The firm also provides a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.
Chase recognizes that its strength lies in its people and the diverse talents they bring to its global workforce, which is directly linked to its success. The firm is an equal opportunity employer and places a high value on diversity and inclusion at the company. It does not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
Chase’s Consumer & Community Banking division serves its customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. The division is proud to lead the U.S. in credit card sales and deposit growth and boasts the most-used digital solutions, all while ranking first in customer satisfaction.
