About the Role: Banking Associate at TD
The role of Banking Associate is being offered by TD, a leading global financial institution and the fifth-largest bank in North America by branches. This is an opportunity to work in Old Bridge, New Jersey, United States of America, for 20 hours per week. The compensation for this role ranges from $23.00 to $31.00 USD per hour.
Compensation and Growth Opportunities at TD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The actual base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. TD values the growth and skill development of its colleagues, which are defining features of the colleague experience at TD. As a candidate, you are encouraged to have an open dialogue with your recruiter about compensation-related questions.
Job Description and Responsibilities
The Banking Associate plays a key role in delivering TD’s brand promise at a store location. This role requires accurately completing everyday banking transactions and providing educational support on services, products, and tools to help customers achieve their financial goals. The role is part of TD’s Personal & Commercial Banking line of business.
A Banking Associate performs a myriad of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on banking products and services. The Banking Associate is also responsible for delivering end-to-end advice to customers, building trust with educational content and tools, providing consultative support, proactively offering insights and recommendations, and nurturing customer relationships.
Education and Experience
Candidates for the Banking Associate role must have a high school diploma or GED and preferably a year of customer service experience. This experience could be demonstrated through volunteering, education, or military service. The role requires excellent communication skills, proven problem-solving abilities, and proficiency in Microsoft Office. A Notary License is preferred but not mandatory.
Customer and Shareholder Accountabilities
The Banking Associate consistently provides legendary customer service while promoting and referring TD Products to new and existing customers. They manage customer wait times, engage in lobby leadership, understand and support the bank’s customer service strategy, and drive referrals to support the broader, more complex financial needs of customers.
On the shareholder side, the Banking Associate ensures compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the customer. It involves accurately processing cash/deposit/withdrawal transactions, opening/closing, servicing accounts, and adhering to required controls, critical dates, and accurate documents.
Employee/Team Accountabilities
Banking Associates contribute to a positive work environment by participating fully as a team member. They seek out diverse feedback to continuously develop and enhance skills, actively seek opportunities to improve the delivery of work, and adhere and participate in TD’s Shared Commitments.
Physical Requirements
The role requires frequent sitting, standing, and walking, and occasional lifting/carrying of both under and over 25 lbs. It also involves performing multiple tasks, operating standard office equipment, and applying common sense to deal with problems involving standardized situations.
About TD
TD is one of the world’s leading global financial institutions, striving every day to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. TD is deeply committed to being a leader in client experience, reimagining what banking can be for its clients, colleagues, and communities.
TD’s Total Rewards Package
TD’s Total Rewards package reflects the investments TD makes in its colleagues to help them and their families achieve their financial, physical, and mental well-being goals. It includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Additional Information
TD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran. If you are an applicant with a disability and need accommodations to complete the application process, please contact TD Bank US Workplace Accommodations Program.
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