About Alkami
Alkami, founded in 2009, is a leading provider of cloud-based digital banking solutions for financial institutions in the United States. The company’s mission is to help clients transform their businesses through a suite of services that include retail and business banking, digital account opening and loan origination, payment fraud prevention, data analytics, and engagement solutions. Alkami’s mobile app platform has been recognized by J.D. Power for providing clients an outstanding mobile banking platform experience.
Over the years, Alkami has been recognized for its intentional culture and tremendous growth. Some of the accolades include being named the Best Place to Work in Fintech, Best & Brightest to Work For Nationally, and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas. The company’s bold investments in technology and people empower clients to grow confidently, adapt quickly, and build thriving digital banking communities. Currently, their tailored experiences cater to over 19.5 million users.
The Remote-First Culture
As a remote-first company, most of Alkami’s positions can be performed remotely in the U.S., with the exception of key roles, which are clearly indicated in the job title. This approach has allowed Alkami to tap into a vast talent pool, regardless of geographical location, and maintain business continuity, especially during challenging times.
The Role of a Client Success Manager
At Alkami, a Client Success Manager plays a crucial role in delivering one-on-one highly personalized and proactive experiences for customers. These professionals serve as product experts and value consultants. The role involves working closely with cross-functional partners in sales, services, support, product, marketing, legal, and accounting, among others, to ensure smooth functioning of the business and meet shared goals with clients.
Client Success Managers also help build operational rigor on the team, coach the team, build key relationships with other Alkami leaders, and improve the overall client success experience. They are expected to measure and analyze key performance indicators to drive success and participate and lead key items on team meetings and training.
Driving Verified Outcomes and Value for Customers
One of the primary responsibilities of a Client Success Manager at Alkami is to drive verified outcomes and value for customers. They are expected to deeply understand the customers’ objectives and serve as strategic advisors. This involves defining, driving, and demonstrating the value (ROI) delivered within their book of business. They are experts in driving high levels of customer satisfaction and providing a great experience, particularly with Digital Bank Conversations and deployments of Digital Banking Platforms.
Mentorship and Leadership
Client Success Managers at Alkami also play a crucial role in mentoring, coaching, and inspiring a world-class team. They set expectations on performance, provide feedback, set up training and mentoring programs for the team, and manage out underperformers. Their leadership skills and ability to drive high performance are highly valued.
Process, Operational and Organizational Excellence
Alkami’s Client Success Managers are tasked with achieving process, operational, and organizational excellence. They are data-driven decision-makers who identify opportunities for continuous improvement and work effectively with CSSO leadership team members to drive process improvements and operational efficiencies.
Alkami is an equal opportunity employer committed to providing a work environment free of discrimination and harassment. The company encourages applicants of all ages. For more information about Alkami and its offerings, you can follow them on Glassdoor and Linkedin. More details about the role of a Client Success Manager at Alkami can be found Here.
