Join Jack Henry: A Beacon of Innovation in Financial Services
At Jack Henry, we’re not just a technology company. We’re a driving force for good in the financial services industry. Our mission is to redefine how community banks and credit unions foster connections with the people they serve. Rooted in people-inspired innovation, we empower financial institutions to deliver seamless, secure, and human-centered experiences. But our impact doesn’t stop at providing cutting-edge solutions. We also pave the way for the future of digital banking and payments. The real difference, however, lies with our associates. If you’re ready to help transform an industry with a company that values purpose, collaboration, and excellence, we’d love to meet you.
Opportunity for a Technical Support Representative
We are currently seeking a Technical Support Representative to join our Digital Banking team. In this role, you’ll be responsible for nurturing customer relationships post-implementation. You’ll be their voice to our internal teams and act as an advocate and an extension of their team. As their primary point of contact for support requests and product application/service support, your main goals are to mobilize internal resources to meet customer needs, prioritize incoming requests, and maintain customer satisfaction and loyalty.
Who We’re Looking For
We’re seeking individuals with a history of working with Financial Institutions, banks, or credit unions, who enjoy problem-solving and thorough research. We’re looking for passionate, friendly individuals who are adept at building relationships with our Financial Institutions while working independently in a remote work environment. This position can be worked remotely within the United States, with the exception of California, and candidates must live within approximately a 70-mile radius of our office locations in various states.
What You’ll Be Responsible For
In this role, you’ll provide level one troubleshooting, research customer problems/issues, identify and resolve application and service issues, and provide precise understanding of user’s issues when the problem needs escalation. You’ll monitor incoming cases and emails and resolve them in accordance with Service Level Standards (SLS), using available support tools to assist the customer and recreate the issue. Additionally, you’ll participate in training programs to continuously improve product knowledge and service skills.
What You’ll Need to Have
Potential candidates should have at least four years of onsite/phone customer support or technical customer support experience within banking, digital banking, or Credit Union environments. Experience working or supporting customers through case management tools/software such as Salesforce, ServiceDesk, Jira, or JSource is a must. A flexible working schedule and the ability to assist with rotating on-call duties approximately once a quarter are also required.
What Would Be Nice for You to Have
It would be advantageous for candidates to have a Bachelor’s Degree with a focus on Banking, Accounting, Finance, or Business. Experience with relational database research, writing SQL queries, working with XML files/Logs, observability/search technologies such as Datadog and/or Elasticsearch, system integrations such as APIs, and Software Implementation would be beneficial.
Why Jack Henry?
At Jack Henry, our motto is: “Do the right thing, do whatever it takes, and have fun.” This is more than just a tagline; it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits to support your physical, mental, and financial health. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.
Our Culture of Commitment
Our culture empowers us to meet challenges, seek new opportunities, and support each other through change. We foster an environment where inclusion, sustainability, and community impact are more than values – they’re how we operate. We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, and social and recreational activities to all persons regardless of their race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status.
If you’re excited about this opportunity and feel you align with our mission, we encourage you to apply. We seek passionate, driven individuals who can bring unique perspectives to our team. Learn more about the position and apply here.
