Exploring the Role of a Manager, Product Manager – Bank Messaging at Capital One
With the digital revolution transforming our society and industries, product management at Capital One is a thriving, dynamic craft that demands rethinking the status quo. It involves identifying opportunities for value creation and propelling innovative, sustainable customer experiences through technology. The company believes that its diverse portfolio and investments in growth and transformation will lead to an organization with the scale, brand, capabilities, talent, and values to succeed in this digital age.
About the Team
As a Product Manager for Bank Messaging at Capital One, you will be a key player in a high-impact team consisting of engineers, designers, and data scientists. This squad is responsible for constructing the “connective tissue” of the Consumer Bank. The role is not about managing notifications alone; it involves being a leading architect of a high-scale, omnichannel messaging strategy that serves millions of customers across a unified ecosystem.
Role and Responsibilities
Your role is positioned at the crossroads of cutting-edge infrastructure and consumer trust. This involves responsibilities such as:
- Platform Integration & Regulatory Governance: You will lead the crucial testing, validation, and delivery of regulatory messages across all channels, including Email, SMS, Push, and digital or paper documents. Your expertise will ensure that every mandated disclosure and “Next Best Action” is technically accurate and compliant as the bank migrates and integrates a substantial customer base.
- Omnichannel Strategy: Your role will be to reimagine the digital tools that safeguard our customers. This involves alerting them to fraud or guiding them through their financial journey at the right moment via the most effective channel.
If you are a “Systems Thinker” who can navigate the complex logic of back-ends while maintaining a relentless focus on the human being on the other side of the screen, this role is for you. You’ll turn intricate compliance requirements into seamless digital experiences, ensuring that one of the largest integrations in banking history is invisible to the customer but failsafe to the regulator.
Capital One Product Framework
Capital One expects a successful Product Manager to demonstrate proficiency in five key areas which are the foundation for successful Product Management:
- Human Centered: The focus should be on obsessing about internal and external customer needs to reimagine and innovate product solutions.
- Business Focused: A successful manager delivers game-changing outcomes by focusing on leverage and execution excellence.
- Technology Driven: Leveraging technology to deliver innovative and resilient solutions that enable both near term and long term value is crucial.
- Integrated Problem Solving: Identifying and resolving complex problems to deliver outcomes while mitigating product risks is a key skill.
- Transformational Leadership: Leading cross functional teams to solve customer problems and drive organizational alignment is a must.
Qualifications
The basic qualifications for this role include at least 3 years of experience working in Product Management and a Bachelor’s or Master’s degree in a quantitative field or an MBA with a quantitative concentration. Preferred candidates will have experience translating business strategy and analysis into consumer-facing digital products.
For more details about the role and application process, click Here.
