About the Banking Associate Role at TD Bank
TD Bank is a leading global financial institution and the fifth-largest bank in North America. It has over 27 million customers worldwide and more than 95,000 employees. TD Bank is committed to providing its customers with a simplified banking experience, underpinned by human interactions. This is achieved through the dedication and creativity of its employees, who strive to build deeper relationships and ensure disciplined execution. The bank is actively seeking a Banking Associate to join their team in Jamaica, New York, United States of America. This article will provide a detailed overview of the role and its requirements.Here
Role Specifications
This part-time role requires 30 hours of work per week. The pay scale ranges from $23.75 to $31.00 USD per hour, with actual pay varying based on the candidate’s skills, experience, job-related knowledge, and other specific business and organizational needs. The role is under the Personal & Commercial Banking line of business.
Job Description
The Banking Associate is an integral part of TD Bank’s store location team. They are responsible for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals. The role involves processing customer transactions, opening new accounts, and educating customers about banking products and services.
Skills and Experience Required
Applicants for this position should have at least a high school diploma or GED. One year of experience working with customers in any capacity is preferred. This could be demonstrated through volunteering, education, or military experience. Other preferred skills include demonstrated customer service skills, teller experience, excellent communication skills, and strong organizational skills. Proficiency in Microsoft Office and a Notary License are also preferred.
Customer Accountabilities
The Banking Associate is expected to provide legendary customer service, manage wait times for customers to meet with a banker, engage in lobby leadership, and understand and support the Bank’s customer service strategy. Additionally, they are expected to drive referrals to store colleagues and partners and ensure tasks are performed within established policy and procedures.
Shareholder Accountabilities
The Banking Associate is also responsible for ensuring compliance with company guidelines and regulations, accurately processing cash/deposit/withdrawal transactions, and decisions & processes everyday transactions such as opening/closing accounts and servicing accounts.
Employee/Team Accountabilities
As a team member, the Banking Associate is expected to contribute to a positive work environment, be an active participant in personal performance and development activities, collaborate with team members, and actively seek opportunities to improve delivery of work.
Physical Requirements
The role involves a mix of sedentary work and physical activity. This includes responding to sounds, sitting, standing, walking, and occasionally lifting or carrying items under 25 lbs.
About TD Bank
TD Bank is deeply committed to being a leader in client experience. It fosters a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow. The bank offers a comprehensive Total Rewards package, reflecting the investments it makes in its employees to help them and their families achieve their financial, physical, and mental well-being goals. This package includes base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
TD Bank is an equal opportunity employer. Applicants with disabilities who require accommodations to complete the application process can contact TD Bank’s US Workplace Accommodations Program at USWAPTDO@td.com.
