Role and Expectations of a Director, Chief of Staff in Bank Tech
The position of a Director, Chief of Staff in the Bank Tech industry is a pivotal role that demands a unique blend of skills, experience, and acumen. The ideal candidate will have a distinguished track record of establishing robust business partnerships, demonstrating critical thinking and problem-solving prowess, and managing complex analysis. A successful Chief of Staff will also have the ability to balance critical priorities across a broad spectrum of responsibilities and possess experience in developing executive-ready presentations and telling a compelling story through data.
About the Bank Tech Team
The Bank Tech team is at the forefront of shaping the future of banking by building a Real Time, Intelligent Bank. This integrated Tech organization is dedicated to creating common capabilities that will enable Capital One to become the first bank to build an internal, modernized core banking platform. This team is committed to developing innovative technology solutions that empower our banks and businesses to deliver groundbreaking, real-time intelligent customer experiences.
The Role of a Director, Chief of Staff
The Director, Chief of Staff serves as a crucial link across the Bank Tech organization, supporting an individual tower and operating as a strategic partner for the Managing Vice President/ Vice President and the Senior Leadership team. A successful candidate will excel at balancing the big picture and strategic-thinking while also managing the tactical execution and recognizing overlaps in plans, processes, people, and many other aspects of a functioning organization. The role will be responsible for building cohesion and continuity across the organization, towers, and leaders. They must exhibit curiosity and utilize Large Language Model tools to bring efficiency to the role.
Key Responsibilities and Expectations
A successful Director, Chief of Staff will:
- Lead the development and implementation of strategic programs for the organization in partnership with key stakeholders.
- Have a deep understanding of the prioritization and delivery roadmap, helping to identify cross-tower dependencies to proactively manage impediments.
- Influence matrixed stakeholder teams to move the organization forward in a well-integrated manner.
- Drive organizational processes that enable success.
- Partner with communications resources to enhance the organization’s brand, highlighting the impact of strategic initiatives.
- Work with leadership to determine the feasibility, project, and implementation plan of new projects.
- Champion unpopular ideas, even with more senior leaders.
- Quickly get up to speed on key topics and navigate the organization.
- Drive organizational change and operational excellence.
- Serve as a trusted advisor with stakeholders and leaders across the enterprise.
- Regularly use strong business judgment, influencing skills, leadership, and integrity.
- Inspire an organization of open-exchange and collaboration.
- Leverage strong facilitation, negotiation, and mediation skills.
- Employ meticulous organizational skills and follow-through.
- Work with little direction on complicated, sensitive assignments.
Qualifications for the Role
Basic Qualifications:
- A bachelor’s degree.
- At least 7 years of experience in Project Management, Process Management, or Program Management.
Preferred Qualifications:
- 5+ years of experience in strategy development.
- 5+ years of experience in budgeting and labor strategy.
- 6+ years of experience driving organizational change and operational excellence.
- 3+ years of experience partnering with engineering and product teams.
More information about this role can be found Here.
