TD’s Banking Associate Position in Brookline, Massachusetts
TD Bank, known for its continuous dedication to providing fair and equitable compensation opportunities to all colleagues, is offering a Banking Associate position based in Brookline, Massachusetts. This professional role in banking plays a crucial part in delivering TD’s brand promise at a store location. The job involves accurately completing everyday banking transactions, providing advice, and offering educational support on banking services, products, and tools to help customers achieve their financial goals.
As a candidate for this role, you can expect a pay ranging from $23.75 to $31.00 per hour for a 20-hour work week. The final offer may vary depending on factors such as your skills, experience, job-related knowledge, geographic location, and specific business and organizational needs. TD encourages open dialogue between candidates and recruiters regarding compensation-related questions.
Job Description
The Banking Associate is responsible for a wide range of tasks within the store location. These include processing customer transactions, opening new accounts, and educating customers on all banking products and services. This role serves to deliver end-to-end advice customers expect by building trust through educational content and tools, providing consultative support, and advocating with proactive insights and recommendations.
The successful candidate will utilize TD’s systems and tools to engage with customers to acquire and deepen relationships, understand customer financial needs, and accurately complete everyday banking transactions. They will also provide services for customers, on both the teller line and platform, such as opening and closing personal deposit accounts, handling everyday bank transactions, dealing with debit card and credit card issues, and assisting with mobile and online banking.
Education and Experience
TD seeks a candidate with a high school diploma or GED and at least one year of experience working with customers. This experience can be demonstrated through volunteering, education, or military experience. Ideally, the candidate should have demonstrated customer service skills and teller experience. Strong organizational skills, excellent communication skills, effective problem-solving skills, proficiency in Microsoft Office, and a Notary License are preferred.
Customer, Shareholder, and Employee Accountabilities
The Banking Associate is responsible for providing legendary customer service while handling transactions, promoting and educating on TD products, and managing wait times for banker meetings. They also engage in lobby leadership, understand and support the Bank’s customer service strategy, and ensure tasks are performed within established policy and procedures.
The role also involves maintaining compliance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer. The candidate will also be responsible for complying with all regulations, policies, and procedures, performing transactions accurately and efficiently, and acting as a Dual Control agent when required.
The successful candidate will contribute to a positive work environment, be an active participant in personal performance and development activities, collaborate with team members, and seek opportunities to improve the delivery of work with high attention to quality standards.
Who is TD?
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, they deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those they serve, and the economies they support. They are guided by their vision to Be the Better Bank and their purpose to enrich the lives of their customers, communities, and colleagues.
TD is deeply committed to being a leader in customer experience, and they believe that all colleagues, no matter where they work, are customer-facing. As they build their business and deliver on their strategy, they are innovating to enhance the customer experience and build capabilities to shape the future of banking.
If you’re interested in building a career with TD, you can learn more about the position, TD’s Total Rewards Package, their Colleague Development program, and more here.
