Block: A Company Built for Economic Empowerment
Block Inc. is a unique company that comprises many different ‘blocks’ or foundational teams, all united by the common purpose of economic empowerment. These teams, including People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and many others, provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines, to develop inclusive people policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more.
Every challenge faced by Block creates possibilities, and the company believes in the power of diverse perspectives to see them all. Therefore, Block encourages individuals to bring their unique perspectives to the company, contributing to its ongoing mission of economic empowerment. (Source)
The Role of a Senior Program Manager at Block
Block is currently seeking a senior program manager to lead the sponsor bank partnership and program for its Cash App Card and Square Banking deposit products. This is a strategic role, reporting to the head of Issuing Bank Program Management/Partnerships. The senior program manager will own the sponsor bank partnership and be accountable for the outcomes of the bank program. This role involves holding internal and external stakeholders accountable to service level agreements (SLAs) and obligations, and collaborating with internal owners for networks, processors, servicing/Reg E, fraud/risk, compliance, and product to deliver secure, compliant, and scalable results.
The senior program manager is expected to be the voice of the bank partnership, both internally and externally. They will own the bank partnership end-to-end, including gaining approvals for new products and services. They are expected to standardize, templatize, and streamline how Block works, while continuously improving with a builder’s mindset.
Key Responsibilities of the Senior Program Manager
- Ownership of the bank program and outcomes, serving as the single-threaded leader for the sponsor bank relationship and program.
- Design and implementation of program governance and accountability measures.
- End-to-end program delivery lifecycle ownership.
- Building and maintaining a centralized requirements management system.
- Development and ownership of program-critical Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).
- Identification of systemic issues and inefficiencies in program execution; implementation of workflow/tooling/process changes.
- Development and maintenance of a multi-quarter program roadmap aligned with business priorities.
- Coordination across various teams such as networks, processors, servicing/Reg E, fraud/risk, compliance, and product teams.
- Application of AI-assisted routing, documentation, policy checks, knowledge retrieval, and program tracking to improve program operations, decision-making, and efficiency.
- Executive communication and presence, providing crisp, data-informed program updates, status reports, and strategic recommendations to senior leadership.
Qualifications and Experience Required
- 8+ years’ experience in issuing payment cards.
- Experience of credit card, prepaid, and debit cards.
- Proven experience in account management in the fintech ecosystem.
- Experience working cross-functionally with Product, Compliance, Legal, First Line Risk, and external partners.
- Strong analytical aptitude with the ability to identify trends, diagnose issues, and recommend data-driven solutions.
- Experience leading complex, cross-functional projects from initiation to completion.
Block is an equal opportunity employer that strives to build a more inclusive economy where its customers have equal access to opportunity. The company evaluates all employees and job applicants without regard to identity or any legally protected class. It also provides reasonable accommodations to disabled applicants throughout the recruitment process.
Compensation for the role varies depending on the candidate’s location, skills, experience, qualifications, and market conditions. The company uses AI tools to evaluate job applications for efficiency and consistency, ensuring compliance with local regulations, including bias audits and handling of personal data in accordance with state and local privacy laws.
Block is committed to providing benefits designed to empower its employees to do the best work of their career while building the life they want. Some of these benefits include remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning.
About Block Inc.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of its brands unlocks different aspects of the economy for more people. These brands include Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto. Together, they are helping build a financial system that is open to everyone.
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