Banking Associate/15th & JFK | Philadelphia, PA, USA

Opportunity at TD Bank: Banking Associate Position in Philadelphia, Pennsylvania

TD Bank, one of the world’s leading global financial institutions, is currently offering an exciting career opportunity in Philadelphia, Pennsylvania, United States of America. The bank is actively seeking a dedicated and customer-focused Banking Associate to join its Personal & Commercial Banking team. The role offers competitive compensation, with a pay scale ranging from $22.00 to $27.75 USD per hour for a 40-hour workweek.

TD Bank takes pride in its commitment to fair and equitable compensation opportunities for all colleagues. It encourages growth and skill development, with compensation policies designed to allow progress through the salary range over time. The actual base pay for the Banking Associate role may vary based on skills, experience, job-related knowledge, and specific business needs, amongst other factors.

The Role of the Banking Associate

The Banking Associate plays a crucial part in delivering TD’s brand promise at a store location. This role involves accurately processing day-to-day banking transactions, providing advice, and offering educational support on banking services, products, and tools to customers. It is a multi-faceted role that requires a broad range of skills and capabilities.

As a Banking Associate, you will be tasked with processing customer transactions, opening new accounts, and educating customers about banking products and services. You’ll build trust with customers through educational content and tools, provide consultative support, and offer proactive insights and recommendations. The role also involves identifying customer financial needs to promote and educate on products and services, or refer them to the appropriate team member or internal Bank partner.

Qualifications and Experience Required

TD Bank is looking for candidates with a high school diploma or GED and at least one year of customer service experience, which could come from volunteering, education, or military service. Other desired qualities include strong organizational skills, excellent communication abilities, effective problem-solving skills, and proficiency in Microsoft Office. A Notary License is preferred but not mandatory.

Customer and Shareholder Accountabilities

As a Banking Associate, you will be responsible for providing legendary customer service and nurturing customer relationships. You’ll also manage wait times for clients and engage in lobby leadership. From a shareholder perspective, you’ll ensure compliance with company guidelines and regulations, accurately process transactions, and follow policy and procedure for Customer Authentication, among other tasks.

Employee/Team Accountabilities

TD Bank believes in fostering a positive work environment. As a Banking Associate, you will contribute to the team’s success, act as a brand champion, and actively seek opportunities to improve work delivery. You’ll also play a role in advancing and sustaining an inclusive culture that reflects TD’s diversity agenda.

Physical Requirements

The job demands a mix of sedentary work and activity. The role may require occasional domestic travel, frequent sitting and standing, and occasional lifting or carrying items under 25 lbs.

If you are interested in a rewarding career in banking and believe you can contribute to TD’s commitment to customer experience, consider applying for this Banking Associate role. TD Bank is an equal opportunity employer and provides accommodations for applicants with disabilities. More information about this role and how to apply can be found Here.